Drug Test Lab Collector

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Job Title: Client Service & Lab Technician
Location: Boise, Idaho
Company Overview:
Fastest Labs, a leading provider of drug, alcohol, and DNA testing services, is expanding its team in Boise, Idaho. Founded in 2021 as part of a group with a 14-year history of success in Idaho and Utah, we are committed to promoting safer workplaces and communities through reliable testing services. Join us for a career journey filled with growth, learning, and the opportunity to make a significant impact.
Position Summary:
We are seeking a Client Service & Lab Technician who is passionate about delivering superior customer experiences and proficient lab operations. Ideal for someone who excels in customer service, enjoys teamwork, navigates software systems, and is dedicated to continuous improvement. As a key member of our small team, you'll play a pivotal role in shaping our client experience and have the opportunity to advance into leadership as we grow.
Our Culture:
Our team operates on the Entrepreneurial Operating System (EOS), embracing a culture of accountability and engaging in transparent conversations to drive continuous improvement and achieve collective goals. As a small and growing local business, we embody the spirit of a startup. Our processes and procedures are continually evolving, offering an exciting opportunity for those with an entrepreneurial spirit who excel in dynamic environments. If you thrive on change and seek to make a tangible impact in a developing business landscape, you'll fit right in. Conversely, if you prefer a more static role within an established framework, our ever-changing environment may not be a good fit.
Our Core Values are: Can Do, Knowledgeable, Dependable, Trustworthy, Persistent, and People-Focused.
Requirements:

• Exceptional customer service skills and meticulous attention to detail.
• Ability to follow instructions and work independently.
• High level of personal and professional accountability.
• High school diploma or GED.
• Clean background check.

Responsibilities:

• Complete training to become proficient as a lab technician- conducting primarily urine, hair, and mouth swab tests, including occasional observed urine tests.
• Manage lab operations independently after training.
• Answer the phone and convert calls into customers.
• Actively seek referrals from current clients and customer reviews.
• Utilize computer systems for client management, track tests and other activities, and scheduling appointments.
• Inventory management.
• Prepare to supervise additional staff as the business expands.
• Work hours: 9:00 am - 5:00 pm, Monday - Friday in the lab.
• Conduct after-hours off-site testing within the Treasure Valley as needed.

Ideal Candidate:

• Outstanding in customer service and teamwork.
• Ability to learn and navigate computer systems.
• Ability to independently track and report operational metrics.
• Open to coaching and committed to personal and professional growth.
• Independent and proactive, with strong decision-making skills.
• Reliable, punctual, and accountable.
• Ambitious, with a desire for career advancement.
• Committed to maintaining client privacy and confidentiality.
• College degree is preferred but not required.

Benefits:

• Competitive pay.
• Health insurance.
• Paid time off.
• Path to leadership.
• Comprehensive training in our business operations and EOS.
• Mentorship in operations management and growth.
• Career progression from lab technician to lab manager for top performers.

Join Us:
As a Client Service & Lab Technician at Fastest Labs in Boise, you'll embark on a rewarding career path that offers extensive training, mentorship, and the chance to make a meaningful contribution to our clients and community. We're looking for someone who is not just seeking a job, but a long-term career with opportunities for growth and leadership.
Suggested Interview QueZstions, based on the specific role, and in order of priority:

• Customer Service Experience:
• Can you share an example of a time when you went above and beyond to deliver exceptional customer service?
• Describe a challenging customer interaction you had and how you resolved it.
• Adaptability:
• How do you handle changes in the workplace, especially when processes and procedures are evolving?
• Give an example of a situation where you had to quickly learn something new to solve a problem. How did you approach it?
• Entrepreneurial Spirit:
• Describe a time when you identified an opportunity for improvement within your work environment. What action did you take?
• How do you feel about working in a startup-like environment where roles and responsibilities are fluid?
• Teamwork and Collaboration:
• How do you ensure effective communication and collaboration when working on a team?
• Share an experience where you had to work closely with others to achieve a common goal. What was your role?
• Accountability and Independence:
• Can you provide an example of a project or task you completed independently and the outcome?
• How do you prioritize your work and ensure deadlines are met when working independently?
• Technical Proficiency and Learning:
• What experience do you have with lab operations or similar technical tasks?
• Describe how you approach learning new software or systems.
• Commitment to Privacy and Confidentiality:
• How have you handled confidential information in your previous roles?
• What measures do you take to ensure client privacy and data protection?
• Motivation and Career Aspirations:
• What motivates you to seek this position with Fastest Labs?
• Where do you see yourself in the next 3-5 years, and how does this role align with your career goals?
• Cultural Fit:
• How do you align with our core values of Can Do, Knowledgeable, Dependable, Trustworthy, Persistent, and People-Focused?
• What makes you a good fit for a culture that values transparency, accountability, and continuous improvement?
• Scenario-Based Question:
• Imagine you're the only employee in the lab and you have multiple clients waiting, a phone call to answer, and lab results to process. How would you prioritize your tasks?

This prioritization reflects the critical importance of customer service, adaptability to a dynamic work environment, and the entrepreneurial mindset that are key to thriving in the Client Service & Lab Technician role at Fastest Labs.