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Form of workSalary Grade - NC05/Salary Range - $31,200 - $55,453
This is an anticipated Vacancy
*Internal Posting-Only Permanent NCDOT Employees, temporary employees or layoff candidates with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by GS 126 May Apply"
This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.
This position is located at the Monroe DLO. The Driver License Examiner II performs advanced level duties in addition to testing and evaluating applicants for motor vehicle Driver Licenses. This position will assist Senior Examiner with managing the office serving as a "Lead" Examiner. Work includes assisting the Senior Examiner with troubleshooting problem situations including but not limited to making a decision regarding the credentialing process of a driver's license or I.D. card. Work also includes responsibilities such as reviewing leave requests, reviewing daily work, tasks, and end of day documentation prior to the submission to the Senior Examiner.
This position will provide temporary or interim supervision in the absence of the Senior Examiner which will require this person to fully understand all policies and procedure related to the credentialing process and office management; assist with writing standard operating procedures; assists in the development and implementation of new initiatives; participate on special projects. Work also includes assisting the Senior Examiner with Facility Management responsibilities such as coordinating building and grounds maintenance, parking, equipment, supplies, etc.; serves as an adjunct instructor providing instruction in the office for new examiners prior to them attending the Basic Driver License Examiner School; Mentor new Examiners; provide technical advice and guidance; Ensuring the examiners and all other employees, along with the Senior Examiner, provide excellent customer service and office efficiencies are also a function of this position and must be able to work independently and be able to make sound, independent decisions.
Applicants must submit an application that clearly reflects work experience that demonstrates the following:
- Must have 1 year of experience as a Driver License Examiner.
- Experience examining and evaluating acceptable documents required for licenses and identification cards and the ability to verify and/or substantiate the evidence of an applicant's lawful residence status.
- Considerable knowledge of motor vehicle operators licensing procedures, requirements, Motor Vehicle laws, State and Federal mandates, standards for issuing Driver Licenses and identification cards.
- Considerable experience explaining policy, procedure, and laws to a diverse clientele.
- Skill and knowledge used in receiving, accounting, disbursing payments including banking processes.
Graduation from high school and the demonstrated possession of knowledge, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information in considerable detail, and one year as a Driver License Examiner; or an equivalent combination of education and experience.
Necessary Special Qualification:
Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered "covered" under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.Supplemental Contact Information Sharon Ashe 919-615-7231
Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
NCDOT will not accept "See Attached" or "See Resume" in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.Employment Type: Permanent Full-Time
