Door Person

DOORPERSON JOB DESCRIPTION -- DUTIES & FUNCTIONS

The position entails working in a residential condominium building as a Door Staff member on the 3rd shifts (weekend availability is a requirement). The schedule of the position may vary beyond the business hours assigned initially due to seasonal workflow and schedule changes resulting from personnel conflicts. The employee should remain flexible to respond to such adjustments as needed. The responsibilities of the position include, but are not limited to the following, and are subject to change based on the evolving nature of the Condominium Life Cycle criteria.

Shifts are:

1st shift: 7:00 am to 3:00 pm

2nd shift: 3:00 pm to 11:00 pm

3rd shift: 11:00 pm to 7:00 am

30-minute lunch break

Job Complexity and Critical Skills

The employee shall be able to communicate effectively in oral and written form; possess and demonstrate acceptable customer service skills; be able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; accurately maintain daily logs, records and forms and perform other duties as assigned by the On-Site Property Manager. Keep Management informed of all situations and incidents as they occur at your location.

Job Functions

• Communication/Customer Service Skills:
• Greet all visitors properly.
• Answer the telephone properly.
• Receive and accurately document resident/guest concerns and forward them to the appropriate/department or person for resolution.

Emergency Response Procedures:

• Fire
• Medical
• Elevator Malfunctions
• Evacuation Procedures
• Water Damage
• Electrical Power Failure
• Severe Weather

Access Control:

• Resident
• Visitors/Guests
• Contractors/Vendors
• Law Enforcement/Civil Process Servers
• Fast Food and Flower/Courier Deliveries

Monitor and Control Electronic Security Control Systems:

o Closed-Circuit Television (CCTV) System

o Elevator Control Systems

o Other Specialized Equipment

Maintain Daily Log, Records and Forms:

o Daily Computer Typed Report

o Equipment and Key Control Log

o Visitor Log

Other Duties as assigned by the On-Site Property Manager:

o Receiving and entering all packages in package system

o Updating Computer Records

o Assist with Resident Notifications

o Assist with Special Events and Requirements

Job Tasks

Communication/Customer Service Skills

• When greeting individuals, stand and address them by name if possible.
• Maintain eye contact when speaking; listen to what is being said.
• Give a clear response using a friendly tone of voice and correct grammar.
• Take notes discretely if necessary.
• Answer the telephone with the greeting of the day, the place, your name and "how may I assist you?, i.e. Good (Morning, Afternoon, Evening) ABC Condominium Front Desk, David speaking, how may I assist you?
• Confidentiality of sensitive information is a required priority. Discussions, opinions, decisions relative to the personal interests of residents, guests, vendors and/or employees must not be divulged to any unauthorized individual. Violations of this and/or being a participant in any "rumors or gossip" could be grounds for administrative action up to and including termination of employment.

Duties and Responsibilities:

• Be on time, and be prepared to punch in and begin work at the time your shift begins
• Once your shift begins, do not leave the doorperson station unless you are relieved.
• If you are ill, contact Management and the Lead Door Person at least five hours before your shift is to begin.
• Building keys and keyfobs must be carried at all times. Never leave them at the desk. Keys must be signed for when received at the time of each shift change.
• While on duty, do not read, eat, smoke, play a radio or television.
• Keep the Front Desk clean and neat at all times.
• All residents are to use their keyfob to gain access into the building. It is the responsibility of the doorperson to hold the door open while residents and guest enter or exit the building.
• Report emergency maintenance requests to the maintenance staff and to Management immediately.
• Submit to the Management office a complete written report of activities at the end of every shift. The report should include:

o Maintenance requests

o Resident complaints

o Inappropriate resident or guest behavior

o Security problems

o Police entry into the building

o Noise complaints (use form)

o Reports should include date, apartment number and the names of all persons involved.

· Under no circumstances should information be given to anyone regarding a resident or employee of the building.

• Under no circumstances is the doorperson to accept keys, packages, envelopes or messages unless authorized to do so by Management.
• Vehicles may park for no longer than 15 minutes in the driveway of the building for loading and unloading purposes only. No moves are to take place through the front door of the building.
• Periodically refer to the Emergency Procedure Manual to reinforce and remain familiar with the building emergency policy.
• While on the premises of the building, conduct yourself in a professional and business-like manner at all times.

Position Supervisor

The position reports directly to the Lead Doorperson and the Property Manager.

Education or Certification

• Minimum High School Diploma
• College level courses in business or hospitality is strongly desired
• Multiple language fluency is desirable
• Command of information system hardware/software is desirable
• Periodic Union class attendance required as directed by Management

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to lift 25lbs.

· Must be able to sit for extended periods of time.

· Must be able to stand for extended periods of time.

· Must be able to communicate both on the phone and in person with our residents, visitors/guests, contractors/vendors in order to resolve issues and manage the Front Desk.

· Must have finger dexterity for typing/using a keyboard.

· Must be mobile enough to move around both the Front Desk and to walk to the other areas of the property. This could include lengthy walks and using stairs.

· Talking and hearing occur continuously in the process of communicating with residents, guests, supervisors, and other employees.

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Pay and Benefits

This is a Union position. Employees must be members of SEIU Local 1.

Union pay rate $21.35 / hour

Paid time off and paid holidays

Skills-enhancing training

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Job Type: Part-time

Pay: From $21.35 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Overnight shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Buena Park, IL: Relocate before starting work (Required)

Work Location: In person