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Salary```Overview``` We are seeking a friendly and professional Host/Host to join our team. As a Host/Host, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. Your main responsibility will be to greet and seat guests, ensuring they have a positive dining experience from the moment they arrive. ```Responsibilities``` - Welcome guests with a warm and friendly demeanor - Manage the flow of guests by coordinating seating arrangements - Provide accurate wait times and monitor waiting lists - Escort guests to their designated tables and present menus - Maintain a clean and organized host/host station - Answer phone calls and assist with reservations or inquiries - Collaborate with servers, bussers, and kitchen staff to ensure smooth operations - Handle guest complaints or concerns with professionalism and escalate when necessary ```Qualifications``` - Previous experience as a host/host or in a customer service role preferred - Excellent communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Strong organizational skills with attention to detail - Knowledge of CCTV surveillance systems is a plus - CPR certification is an asset - Conflict management skills to handle difficult situations calmly and professionally - First aid training is beneficial - Familiarity with law enforcement or loss prevention procedures is advantageous At our establishment, we value teamwork, professionalism, and exceptional service. If you are a motivated individual who enjoys working in a dynamic environment, we would love to hear from you. Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Experience level:
- 3 years
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Tempe, AZ 85281 (Required)
Ability to Relocate:
- Tempe, AZ 85281: Relocate before starting work (Required)
Work Location: In person
