Address
Form of workJob Description
Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.
We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive:
Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all.
Drive and Embrace the Future: WE are proactive in our pursuit of excellence and work together to continuously evolve with adaptability
Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better.
Always Own It: we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.
Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.
We offer a competitive compensation package including:
- Competitive Salary
- Liberal Paid Time Off
- Paid Parental Leave
- Health, Vision, Dental, and Pet Insurance
- 401K Match
- Student Loan & College Savings Match
- Tuition Reimbursement for Continuing Education
- On-site, Hybrid, and Remote work opportunities based on role requirements
Job Title: Donation Logistics Supervisor I
Location: Remote
Schedule: 7, 12 hour shifts per two week pay period from 5:45pm-6am
*Training will take place on day and night shift
Exemption Status: Non-Exempt
Responsible for arranging logistics of IDN team members, medical equipment, transplant partners, specimens, recovered organs, return of donors and tissue as requested. This position has the authority to formulate, affect, interpret, and implement management policies and operation practices, and waive or deviate from established policies and procedures without prior approval.
Essential Functions and Performance Responsibilities:- Effectively manage and coordinate logistics for tissue, organ, and eye case activity.
- Manage logistics to support the work efforts of clinical staff to meet activity.
- Provide a high level of customer service while effectively communicating with internal and external partners and customers via multiple communication channels.
- Problem solving working both independently and collaboratively with internal and external partners.
- Provide assistance and support throughout donation process
- Collaborate with IDN clinical staff to coordinate case management and recovery timelines, and work to resolve issues that arise during the donation and recovery process.
- Choose recovery site, assemble recovery teams, problem solve with on-site tissue staff and provide clinical and logistical expertise and leadership in all areas of the donation process.
- Document concurrent and accurate information into iTx.
- Maintain awareness of all active referrals.
- Notify tissue team members of donor arrival.
- Collaborate and update organ teams on logistical times and arrangements
- Collaborate and notify Iowa Lions Eye Bank of recovery times and logistics.
- Participate in scheduled meeting and training sessions to maintain proficiency.
- Complete QA requests within five (5) business days.
- Attend and actively participate in all organizational meetings, staff meetings, and training sessions as measured by attendance sheet. Any missed meetings should be made up within one week of meeting.
- Identify training opportunities to ensure work accuracy including recognition of trends. Complete competencies annually.
- Perform training with new staff or staff learning additional job functions and document that information on training forms.
Additional Job Functions:
- Provide organizational phone support as needed including business lines and transportation coordination.
- Participate in peer interview process
A minimum of a two-year degree in a health field, funeral service, nursing or paramedic certification/one-or-more year health care related experience; or a combination of education and experience providing equivalent knowledge. Minimum of one year experience with organ or tissue donation. CTBS preferred.
Skills and Abilities:- Ability to use critical thinking skills and work effectively in high stress situations.
- Skill and ability to effectively use computers and computer software including word processing, databases, spreadsheets, Internet tools, and electronic mail.
- Demonstrated ability to handle multiple tasks and prioritize based on level of importance.
- Effectively communicate both verbally and in writing when representing IDN; work well with others; take and give direction; demonstrate effective problem-solving skills; ability to work both independently and collaboratively.
- Proven ability to be self-directed and work independently.
- Ability to be flexible in a dynamic work environment.
- Skill in establishing and maintaining relationships with internal and external customers.
- Ability to coordinate and collaborate in a team environment.
- Receives the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
- Sit for 12 hours or more in a designated remote call setting.
- At peak times, may be called in to provide assistance when not scheduled.
- Must have a high level of customer service and ability to communicate to a diverse audience.
- Lift equipment and supplies weighing up to 20 lbs.
- Possible mental and visual fatigue associated with detailed work.
- Express ideas verbally and convey detailed or important spoken information.
- Receive detailed information through oral and auditory communication.
- Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.)
- It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
- Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
- All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.
