Dog Daycare Front Desk Attendant

Dog Daycare Front Desk Attendant

Dogtopia of Birmingham-Parkside

Birmingham, AL

$15/hr

Part time, in-person position. 20-30 hrs/wk

Dogtopia, the industry leader in Dog Daycare, overnight, and spa services has an immediate opening for an energetic, organized, customer service and solutions-minded individual to join our team as a Front Desk Attendant. The focus of this job is making connections with Pet Parents and their pups! This is a high energy, active position where you will spend much of your day on your feet. This person should love dogs, and upon successful completion of training, you can bring your dog to work with you!

REQUIREMENTS:

• You love dogs.
• You’re fast paced, with a strong sense of urgency.
• You’re lively, enthusiastic and a strong communicator.
• You’re confident working on a computer and learning new platforms.
• You thrive when you have multiple challenges on your plate.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus.
• If you are seeing yourself in these words, we’d love to talk to you about our Front Desk Attendant position!

ABOUT US:

This is an opportunity to join the fastest-growing and highest-quality brand in Dog Daycare and grow together with us in a new market. We are a unique breed! Dogtopia is the largest network of daycare-focused stores in the world, with over 250 daycares in the US. We have a focus on socializing dogs in an open-play environment, separating our dogs by size and temperament into different playrooms. We love and care for our pet parents’ pups like they are our own. We have a positive, friendly, and collaborative work environment where our team is united around a shared love for dogs. Our facility is state-of-the-art, we provide you with the best training and support in the industry, and we equip you with the skills to make every day the Most Exciting Day Ever for the dogs in our care. This is why Dogtopia is the industry leader and wins customer-driven awards and recognition year after year! We are also proud to be invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives, with a mission that Enables Dogs to Positively Change Our World.

KEY RESPONSIBILITIES OF FRONT DESK:

• Greet everyone who walks in or out of Dogtopia with an energetic and enthusiastic attitude!
• Answer Pet Parent questions over the phone, in person, via text and email
• Manage all transactions, scheduling and paperwork
• Manage all customer check-in/check-out (daycare, boarding, spa)
• Maintain a clean, organized lobby and Front Desk, as well as general ambiance of entire daycare
• Be knowledgeable on all services and pricing; share information about our daycare enrollment with Pet Parents
• Create and maintain digital customer files daily
• Be trained and available to help with dog-focused duties elsewhere in the daycare
• Establish Dogtopia as the gold standard in striving for the highest possible customer satisfaction ratings with every single interaction
• Providing excellent customer service
• Knowing and caring for all dogs as if they were a part of your family

Operational Excellence in a Clean and Safe Environment

To ensure our employees and dogs are always in a safe and clean environment, we take great pride in working as a team to achieve operational excellence. As a Front Desk Attendant at Dogtopia, you are responsible for working closely with our team and dog family in creating a safe and fun environment while setting the highest standards and satisfaction of our customers.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 20 – 30 per week

Shift:

• Day shift
• Evening shift

Work setting:

• In-person

Application Question(s):

• Please tell us why you think you're well suited for this role?
• Are you able to work at least 4 shifts / 20 hours per week?
• Are you able to work some Saturdays?

Education:

• High school or equivalent (Required)

Work Location: In person