Dod Skillbridge - Field Support Specialist (409992)

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives. 

This opportunity is unique to active-duty US Military Service members with formal approval to participate as a SkillBridge Intern in collaboration with Vets2PM's authorized DoD SkillBridge program.  

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Technical Field Support Internship
There are three areas within our operations business that you may support during your internship.

1)    Client Service Management

As a SkillBridge Intern, you will help manage a portfolio of service agreements and will be responsible for the on-time delivery of scheduled services. You will ensure the financial performance of the project's service agreement portfolio and work directly with the project customers to identify their needs and make prioritized technical recommendations for site improvements.

• Works with the customer to develop service delivery plans to ensure on-time delivery of the scope of services for all assigned service agreements.
  
• Effectively coordinate with internal Siemens resources to define complete service agreement maintenance plans, master schedule of services and continued updated of customers installed base information.
  
• Manage service agreement financial performance and customer satisfaction.
  
• Support Siemens service strategy and collaborate effectively with sales to develop account strategies to drive Siemens Digital Services to achieve customer's business goals, leveraging all of Siemens' service and product portfolios.
  
• Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales.
  
• Lead Quality Assurance activities and activities that will support the service agreement renewal process.
  

The Technician/Specialist is the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money and create a more sustainable future for our environment. 

• Meet with the customers (for Service) to diagnose their HVAC/Building Automation, Fire/Life Safety, or Integrated Security electronic control system malfunctions and use your expertise to maintain, repair, or (for Solutions) install new equipment; commissioning if needed. 
  
• Consult with our internal engineering and management team for discrepancies in our drawings or as problems arise.
  
• Interface with the customers: complete the service work documentation, assist them with training instructions needed for future ease-of-use, and (most importantly) recommend system enhancements providing a value-added partner relationship.
  

3)    Technical Project Management

When supporting our Project Management teams, you will coordinate and deliver multiple, simultaneous Building Automation, Fire/Life Safety, or Integrated Security projects of various complexities in commercial buildings. You will also strategically manage fiscal responsibility for all project facets, including project billing, job cost reporting, and overall customer satisfaction.

Responsibilities include but are not limited to:

• Review project contracts, specs, and drawings to establish intent.
  
• Develop and maintain project schedules, coordinate team needs, and identify time-sensitive installations.
  
• Manage supply requisitions and oversee materials procurement.
  
• Review plans, participate in cost reviews, and assist in subcontractor contracting.
  
• Conduct orientation for technicians, provide project documentation, and track resources.
  
• Document events impacting schedule, scope, and efficiency.
  
• Pursue change-order opportunities and coordinate billing.
  
• Schedule commissioning resources and provide documentation.
  
• Expedite mark-ups for as-built development. Complete project-specific close-out documentation.
  

Qualifications:

• U.S. Military experience as an E4 or above (Navy, Air Force, Army, Marines, Coast Guard, Space Force, National Guard, Reserves)
  
• High school diploma or state-recognized GED required; Associate or Bachelor's degree preferred
  
• (Automation specific) Experience in demand-side energy services or Certified Energy Manager preferred 
  
• (Fire specific) NICET Level 1 certification preferred 
  
• (Security specific) Physical Security Professional ASIS certification preferred 
  
• Excellent organizational and interpersonal skills
  
• Familiarity or experience with engineering HVAC, Building Automation, Fire Alarm, or Security systems
  
• Proficient in Microsoft Office and business software systems
  
• Good verbal and written communication skills in English
  
• Qualified applicants must be legally authorized for employment in the United States
  
• Must be 21 years of age and possess a valid driver's license with limited violations
  

• Mentorship and guidance via regular SkillBridge Intern Zoom Meetings.
  
• PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. 
  
• Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.