Dock Manager

Newrest has an exciting position as a Dock Manager. This individual is responsible for overseeing the performance of the Dock Team. This individual ensures that the team members are trained and compliant to SOPs, meeting performance requirements, and executing duties in a safe and efficient manner according to expectations. This individual is also responsible for maintenance of the weekly schedule, reporting, ongoing coaching, and corrective actions. This position reports to the Dock Manager.
ESSENTIAL FUNCTIONS:

• Overseeing entire dock operations to ensure all flight assignments are at the docks on time and complete.
• Act proactively throughout the shift with his team to ensure that Dock performance standards are met regarding staging, icing process, security checks, DRT and KDT times.
• Coordinate with leads to ensure pairings of assignments is optimal and do not pose any risk of delays.
• Maintains the dock flow of drivers and trucks leaving and getting into the building, ensuring KAT and dock assignments are met.
• Make sure Safety and Food Safety rules are being followed by all personnel on the dock, conducting daily shift briefings.
• Partner with security (ACTS) to make sure flights are checked and sealed on time.
• Maintain monthly/weekly/daily schedule, manage coverage needs, and request additional team members as operation’s demands.
• Effectively delegate duties daily to Dock Leads (Mainline, Express, KAT) and work in conjunction with the Transportation Manager and other department managers for the overall operation.
• Conduct spot-checks of flight completion on the dock, based on Checklists (placement of equipment to spec, flights paired correctly on dock, etc.).
• Partner with FMT to ensure truck availability.
• Attend daily 9am Leadership huddles.
• Track daily team performance; provide daily and weekly reporting on DRT and KDT performance and Security updates.
• Build and lead a strong team that proactively manages the dock space while ensuring cleanliness, hygiene, food safety, and safety standards are met.
• Proactively partner with Dispatch and Ramp team if any flights are compromised or have at-risk timelines that must be managed according to At-Risk Flight SOP.
• Identify areas for improvement and develop action plans to increase performance.
• Implement corrective actions and disciplinary procedures in case of deviations.
• Ensure that team members are up to date and compliant with training, safety initiatives, and safety culture.
• Practice and promote the 4 Core Newrest Values: Simplicity, Humility, Efficiency, and Responsibility.
• Maintain a sense of positivity and professionalism in their communications and execution of duties.
• Effectively complete all other duties as directed by management.
• Regular and timely attendance is expected for the position.
• Constantly check staging areas (Final fridge and Liquors) to meet DRT.
• Monitor inventory of cups/water/garbage receptacles/ice on dock and request to Warehouse for restock when necessary to keep proper inventory.

• Bachelors in Operations, Logistics, Business Management, or related field preferred.
• 2-4 years’ experience in inflight catering or airport hub environment, manufacturing, logistics, or food industry managing employees.
• Strong leadership experience with experience in turnaround environments
• Strong communication skills with ability to communicate with non-exempt to upper management levels
• Ability to effectively handle conflict and de-escalate emotionally charged situations
• Good understanding of OSHA, HR, and other employment laws
• Good knowledge of investigation procedures and root cause analysis
• Understanding of lean manufacturing principles and operational processes
• Strategic thinker with creative and excellent problem solving and decision-making skills
• Resilient self-starter, who can act independently and learn quickly within a rapidly evolving environment
• Aptitude in showing self-initiative and follow-through
• Detail-oriented and ability to see big picture
• Strong ability with Excel, Word, and PowerPoint
• Excellent organizational and motivational skills
• Outstanding attention to detail and observation ability
• Strong analytical skills for interpretation of data to effectively manage risk
• Ability to effectively collaborate with site operations, functional leaders and external clients and vendors