MSC is a 12-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
Starting $16.50
Reports To: Billing Manager
- Responds to patient phone calls, walk in patients at the branch, and/or interdepartmental inquiries regarding insurance and/or private pay billing.
- Verifies pertinent billing information with patients relating to physical/email address, phone number, emergency contact information, primary care physician, and insurance information.
- Manages patient billing inquires received from the Patient Hub.
- Addresses billing service issues as identified through patient satisfaction surveys.
- Reviews declined credit/debit card transactions, ACH returns, expired credit/debit cards, and payment plan exceptions.
- Places delinquent accounts on financial holds and review requests for removal of holds.
- Follows up on patient invoices undeliverable due to invalid physical or email address.
- Replies to patient information requests from our contracted collection agency.
- Communicates problems and concerns to the Billing Manager that may lead to inaccurate or untimely completion of reimbursement.
- All other duties as assigned.