Division Director Ii - Psh

Overview
Full-time position starting at $96,000/Yr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

Program Description
The Coordinated Care System (CCS) offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness. Permanent Supportive Housing (PSH) stabilizes and supports individuals and families who have experienced homelessness. Everyone deserves a safe, decent, affordable place to call home. It takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, the CCS Division Director is an integral part of a team, providing leadership, vision and support to a diverse group of PSH programs serving single adults.
Position Description
The CCS Division Director brings leadership around best practices of Housing First, Trauma-Informed Care, Harm Reduction and resident-centered support to ensure we provide the highest quality services to residents living in our housing communities. This position directly supervises and supports two PSH directors, the on-call Resident Services Staff team, and provides on-site support to PSH programs.
The CCS Division Director will participate in advocacy activities and represent the agency to the government and community organizations that work to serve the poor and vulnerable.
Responsibilities
Supervision/Leadership

• In collaboration with the Director of Supportive Housing, ensure the highest quality provision of services for residents.
• Provide direct supervision for Program Directors of two PSH program sites: Martina Apartments in the Greenwood neighborhood of Seattle and Shoreline PSH.
• Promote, develop and facilitate trainings that focus on best practices in service delivery, including de-escalation, motivational interviewing, trauma-informed care, grief and loss, and other relevant topics. Ensure attendance at all CCS/CHS mandatory trainings for site employees.
• Hire, train and supervise on-call Resident Services Staff (RSS) working at PSH program sites.
• Assist with annual file audits and staff/program evaluations.
• Build relationships with neighborhood and community representatives to further common goals.
• Develop and safe keep a workplace that values and supports cultural diversity.
• Network with other service agencies to ensure continuum of care for residents.

Supportive Services/Resident Relations

• Eviction Prevention: The Division Director works with each building to keep residents in housing. This can include individual conversations with residents, Care Conferences, advocating for additional services for residents, and other creative strategies to stabilize residents at risk of losing their housing. The Division Director should agree we have exhausted all possible alternatives when we are moving toward evicting a resident that will result in a return to homelessness.
• Addressing Emergency Situations: The Division Director is often called when there is a significant incident at a program. The Division Director must demonstrate sound judgment when responding to new, challenging situations, and bring leadership to responding to situations that are not always clearly defined by policies and procedures.
• Community: CCS values fostering community in our buildings, so residents truly have a place to call home. The Division Director provides leadership with staff to ensure each building is a comfortable home for all residents.
• Grief and Loss: Because many residents in our Housing First programs are near the end of their lives, the Division Director provides leadership for staff and residents in dealing with grief and loss of valued members of the community.
• Respond to resident concerns promptly and seek resolution at the lowest level possible.

Fiscal Management

• Support and assist each Program Director as they prepare annual service budgets for their program. Think creatively on how programs can best ensure fiscal stability.
• Review each program's monthly financial statements. Ensure Program Director receives adequate training to monitor and control expenses within the constraints of the annual budgets.
• Ensure that AP invoices, funder invoices, and grant applications/reports are reviewed and submitted in a timely manner.
• Assist accounting staff with annual audits as needed.

Other

• Maintain regular, scheduled office hours.
• Participate in monthly on-call rotation with the Division Director team.
• Develop and maintain partnerships with organizations or agencies that share similar vision and goals for the population we serve.
• Perform other duties as assigned.

Employee Pledge
We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.
Qualifications
Minimum Qualifications

• BA in Human or Social Services or equivalent experience working in social services or low-income housing setting.
• Five years of progressively responsible leadership roles in program or project management.
• Three years' experience in direct social service to low-income and special needs populations, including homeless adults.
• Must have reliable transportation, valid driver's license, auto registration and automobile insurance.
• Knowledge of and commitment to the principals of Housing First and Harm Reduction.
• Knowledge of the issues and obstacles encountered by chronically homeless adults.
• Demonstrated experience and knowledge of mental health, domestic abuse, drug/alcohol addictions, crisis intervention and other issues related to homelessness.
• Ability to communicate effectively both orally and in writing.
• Strong supervisory skills: hiring, coaching, training and evaluating.
• Experience in word processing and spreadsheet applications and ability to learn property management software.
• Ability to work within the mission, goals and objectives of the Coordinated Care System.

Preferred Qualifications

• Minimum of two years' experience in low income housing setting and understanding of basic property management concepts.
• Experience working in a shelter or transitional housing program.
• Experience in direct service with chemically dependent and/or mentally ill persons.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.