Dispensary General Manager

The Dispensary General Manager will be responsible for the highest-level execution and oversight of day-to-day dispensary business operations at Native Sun including store experience, marketing, sales, shipping/receiving, maintenance, environmental health and safety, procurement, staffing, external partnerships, and quality assurance. This is a highly cross-functional role and will require collaboration with leaders across all company departments.

Primary responsibilities

• Manage budgeting, forecasting, tracking, and reporting for the dispensary, including monitoring, and controlling costs.
• Ensure the implementation of and adherence to company policies and procedures, local, state, and federal regulations, and Cannabis Control Commission regulations.
• Maintain excellent relationships with cannabis and non-cannabis vendors.
• Support, and guide the work of procurement staff and ensuring Native Sun’s menus and product selections are of the highest quality.
• Guide, direct, and evaluate the work of dispensary management and their respective staff members, including developing and tracking Key Performance Indicators.
• Recruit, hire, train, manage, and develop staff to achieve company revenue and budgetary targets.Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from Senior Management when handling delicate employee relations situation
• Demonstrate proactivity, flexibility, adaptability, and multi‐tasking.
• Build and administer all dispensary staffing plans to support business objectives.
• Clearly communicate any changes in policy to staff and conduct training when necessary.
• Maintain a clean, safe, and welcoming environment inside and outside the facility.
• Oversee physical dispensary maintenance including but not limited to; HVAC, plumbing, repairs, snow, and technology.
• Contribute to the development of and ensure adherence to quality assurance and performance management programs in the dispensary.
• Oversee and ensure complete accuracy of all opening and closing procedures for the dispensary.
• Contribute to the development of and ensure adherence to all retail presentation, sales, experience, and location company standards.
• Ensure the use of data collection and analysis systems, ensuring completeness and accuracy.
• Assume responsibility for the identification of problems affecting people, processes or products within supervised activities and recommend solutions.
• Report all incidents and complaints to the executive team.
• Represent the company for external and internal events.
• Oversee the administration of Point of Sale, Inventory Tracking, and other retail software systems.
• Maintain and ensure adherence to all sales, transaction, receiving, fulfillment, store operations, inventory, and all other SOPs, training manuals and methodology.
• Oversee the career development plans for all dispensary staff including ensuring the administration of training and other development activities.
• Implement and ensure the use of internal communication tools to promote transparent and sufficient intercompany communication.
• Computer & equipment operations necessary for running an office/retail center (POS systems, Word, Cannabis ERP, Tableau, Excel/Google Sheets, and office equipment such as copiers/telephone systems).
• Ensure the use of internal communication tools to promote transparent and sufficient intercompany communication.
• Exemplify company culture and participate in cultural initiatives to promote employee retention.
• Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity.
• Acts as a role model for our Core Values and Mission Statement.
• Prepare and deliver to leadership accurate reports on sales, safety, hiring, payroll and other company data.
• Responsible for working in admissions, fulfillment and inventory when assigned.
• Cross training is a requirement.
• Responsible for all presentability guidelines for the store including organization and execution of cleaning, merchandising, Native Sun signature scent and visual marketing objectives.
• Store opening and closing responsibilities.
• Monitoring overall store cleanliness including restrooms, office, and sales floor.
• Additional duties as assigned.

Job Requirements and Preferences

• Bachelors or higher degree in applicable business, hospitality or operations management field.
• 2+ years of experience in retail operations leadership position.
• Experience with cannabis retail management preferred.
• Ability to work in an extremely fast paced and highly accountable environment.
• Experience with data analysis, working knowledge of data systems.
• Ability to maintain a positive attitude and demonstrate strong interpersonal skills.
• Thorough understanding of how to achieve positive results in a highly compliant environment.
• Arithmetic necessary for basic inventory and cash management.
• Infrequent travel to other Native Sun locations required.
• Holidays, nights, and weekend availability is required.
• Must be authorized to work in the United States
• Must be able to pass a comprehensive background check.
• Extended time standing, walking, bending, and reaching.
• Ability to lift 50 pounds unassisted.
• Must be 21 years of age or older.
• Must have reliable transportation.

Company Culture

Be a Native Sun brand ambassador and train team members to represent the brand vision, mission, values, and culture appropriately.

• Vision
• Our vision is a world where the use and appreciation of cannabis is de-stigmatized, people are able to access high quality cannabis at an affordable price and have the education and support to find the cannabis that’s best for them.
• We envision Native Sun to be a company on the forefront of cannabis experience, elevating the perspective on what cannabis can be and how it can benefit people, while building a sustainable and fair company structure that benefits everyone.
• Mission
• Our mission is to curate experiences that allow all people access to the best that cannabis has to offer.

Follow and implement Native Sun core values:

• Accountability
• We hold ourselves accountable for our contributions to our team’s success and to meeting the needs of our Guests who trust us to provide for them.
• Positivity
• We embrace the positive nature of cannabis and approach all situations with a positive and proactive mindset. We always assume positive intent from everyone.
• Integrity
• We respect the responsibility we have as stewards of the cannabis plant and act according to our shared values.
• Gratitude
• We are grateful for the opportunities we have to follow our passions and make a positive impact on the world through cannabis.
• Teamwork
• We understand that only through the strength of our collective teams can we achieve our shared mission.
• Hospitality
• We make people feel like they belong.

EEO Statement

Native Sun is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment,  discrimination, or retaliation because of sex, sexual orientation (including transgender status, gender  identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), race,  religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, age  (40 and older), AIDS/HIV status, arrest and conviction information, status as a registered qualifying medical  marijuana patient or registered primary caregiver, admission to a mental facility, military service, veteran  status, or any other status protected by federal, state, or local laws. Native Sun is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Experience:

• cannabis: 1 year (Preferred)
• Google Docs: 2 years (Preferred)
• Retail: 3 years (Preferred)
• General Manager: 3 years (Preferred)
• Managing People: 2 years (Preferred)

Ability to Relocate:

• Hudson, MA 01749: Relocate before starting work (Required)

Work Location: In person