General Manager - Cannabis Retail (Dispensary)

Job description:

The applicant for this position MUSThave a minimum of one (1) year of General Management experience AT A DISPENSARY and live within 30 minutes of the dispensary (Fitchburg,MA).

The General Manager will have a dynamic personality and be driven/motivated to make our dispensary and our dispensary team the best in the area. They will be responsible for creating a world class customer experience for every customer. The General Manager will work with the Team Lead(s), Inventory Manager, Dispensing Agents/Budtenders and Business Manager in carrying out all retail operations in the store; Including, but not limited to:
Inventory control, ordering, scheduling, writing and updating SOP’s, register operations, customer service, store appearance/cleaning and displays, employee interactions, and by performing other functions as assigned. The General Manager must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in the store. They must also be able to motivate our team and keep the work environment fun, while remaining professional, keeping the team morale high on a daily basis.

Responsibilities:

• Coordinate and facilitate all the store’s transactions and operations
• Ensure the safety and satisfaction of all customers and employees
• Liaise with law enforcement, local and state officials, vendors, and local community
• Implement company policies and ensure staff adheres to best practices
• Inspire staff to deliver the highest level of customer service and experience.
• Participate in developing and implementing operational rules, regulations, policies, and procedures
• Open with availability for staff to reach out regarding any issues/questions (occasionally on off days-with exceptions)
• Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership
• Address issues that arise from employees or customers (complaints, grievances etc.) Work with Executive Team to create budgets and forecast sales
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Oversee and assist Inventory Manager with product inventory
• Ensure the provisioning center remains compliant with security, inventory, and local and state regulations
• Report on buying trends, customer needs, profits etc.
• Create and reinforce a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer following through clear and positive communication
• Propose innovative ideas to increase market share
• Manage financial records and cash handling procedures
• Ensure the safety and satisfaction of both the patients and employees
• Provide education for staff about medical cannabis strains, edibles, concentrates, and consumption mechanisms
• Lead, hire and train new employees and motivate current employees
• Schedule employee hours and oversee payroll
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Manage and inspire staff to deliver the highest level of customer service
• Conduct personnel performance appraisals to assess training needs and build career paths
• Maintain outstanding store condition and visual merchandising standards
• Utilize, lead and deliver visual brand standards to present unique product mix offering
• Serve as a liaison to the local community
• Have innovative ideas to assist with social media and text messaging advertisements

Knowledge, Skills and Qualifications:

• Advanced METRC Knowledge
• Preferred knowledge of Flowhub
• Must be 21+ years of age
• Must be able to lift 30+ lbs overhead
• Must be able to stand for extended periods of time
• Above-average communication, collaboration and delegation skills
• Cannabis Retail Management experience a must
• Dynamic and Positive Personality
• Strong decision-making capabilities

Pay: Salary (this is a 40+ hour a week position )

Location: Fitchburg, MA

Benefits: Paid time off, medical, dental, vision

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Application Question(s):

• Do you live in Massachusetts or New Hampshire?
• Do you live within 30 minutes of Fitchburg, MA?

Experience:

• MANAGEMENT at a dispensary: 1 year (Required)
• Management: 2 years (Required)

Work Location: In person