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Form of work
SalaryHere at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. While working with us expect to be treated like family - because you are!
Dispatchers play a crucial part in upholding customer satisfaction, optimizing resource utilization, and resolving any issues that may arise during service operations. This position is an on-site 1stShift opportunity!
Responsibilities
- Receive service requests via phone, email, or online platforms.
- Assign service providers or field technicians based on skills, availability, and location.
- Schedule appointments and allocate resources for efficient service delivery.
- Create daily schedules for service providers, optimizing routes to minimize travel time and costs.
- Prioritize tasks based on urgency and customer preferences.
- Make real-time adjustments to schedules due to cancellations, emergencies, or changes in customer availability.
- Act as the primary point of contact for customers, providing updates on service appointments and addressing inquiries.
- Handle emergency service requests by quickly assessing situations and dispatching appropriate resources.
- Use dispatching software, GPS tracking systems, and other tools for monitoring and progress tracking.
- Maintain accurate records of service requests, assignments, and outcomes.
- Prepare reports on service activities, performance metrics, and trends for decision-making and process improvement.
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive overall experience.
Qualifications
- Previous dispatching experience preferred
- Strong communication skills, both verbal and written.
- Excellent organizational abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Quick decision-making and problem-solving skills, especially under pressure.
- Familiarity with dispatching software and technology.
- Geographic knowledge for efficient route planning and resource allocation.
- Empathy and customer-focused mindset.
- Adaptability to changing situations and schedules.
