Dispatcher - Ground Transportation - Belleplain Nights

The Dispatcher will be responsible for the primary trip intake and dispatching for all appropriate Inspira Health Network vehicles and the personnel. These responsibilities consist of obtaining pertinent information for new and recurring patient trips, pre-scheduling trips according to availability and staff demands, verification of pertinent information of patient trips, obtaining billing information and follow-up of appropriate information. Other responsibilities include serving as a liaison between dispatch and accounts receivable offices, appropriate and effective communication with all internal and external customers, assignment and routing of all pre-scheduled, added, and/or emergent transports. The dispatcher may also be responsible for call intake and customer service management onsite at Cooper, Cape, Inspira and other locations when needed. Also, daily performance reports, researching of potential problem situations and relays to the proper authorities and any additional roles and responsibilities deemed necessary to the efficient operation of Inspira Health Network.

QUALIFICATION: High School Diploma or equivalent required. Advanced Degree Associates or greater, preferred. Transport Dispatch or Call Intake experience required, 911 dispatch experience preferred. EMT and/or Medical Billing experience preferred. EMD Certification required to be obtained within 12 months of Hire. American Heart Association BLS required ICS training preferred, required during introductory period. Valid Driver's license required.