Dispatcher

Company

ICD Freight, Inc. is a growing transportation and trucking company headquartered in Lenexa, KS. We are part of our group of family-owned logistics companies founded in 2004 and continuing to grow with the ever-changing industry. Our company is focused on growing our reach and superior service to our Fortune 500 base of customers to build a world class reputation of dependability in the industry. We pride ourselves on growing our companies organically to maintain our commitment to our customers, employees, drivers and owner operators. If you excel in a fast-paced, high-energy environment and enjoy being part of a highly motivated team, ICD Freight is the place for you!

Job description

The OTR Logistics Planner position manages the logistics and planning of shipments while ensuring the efficient use of the company assets along with maintaining superior service to the customers and shippers. This position is responsible for the day-to-day effective coordination of customer freight planned out across the company fleet of trucks and trailers. The planner will balance and assign the equipment available with customer needs, request additional shipments, create daily plans and back up plans as needed. This position will work with customers creating new shipments and communicate status updates to customers and shippers. This position will focus on efficient use of the company assets to move shipments using various metrics while maintaining top tier customer service levels.

Roles, Responsibilities & Skills Needed

• Create daily plans for customer shipments
• Communicate daily with and provide superior customer service to internal & external customers
• Communicate with customers and internal account managers for additional business
• Make plans including alternate plans as needed
• Act as an escalation point for various issues that may arise
• Become proficient with the TMS to navigate and use the system efficiently along with customer systems as needed
• Strong communication skills, both verbal and written
• Ability to multi-task between multiple planning projects
• Understand DOT regulations and hours of service rules and ability to incorporate the rules
• Support a culture of “can do” attitude to enhance team efforts toward customer service and efficiency

Minimum Requirements

• Associate degree - Bachelor's Degree preferred.
• Understanding of trucking/logistics transportation operations
• 2 years of OTR trucking/transportation operations experience
• Exceptional verbal and written communication skills
• Expert proficiency with Microsoft products, software systems and internet navigation
• Ability to multi-task to meet deadlines and personal as well as company goals
• Excellent organizational skills and ability to track communications across a multi-task environment
• After-hours availability for on-call and/or as issues/needs arise

Benefits

• Company-Sponsored Life, AD&D and STD Coverage
• Medical, Dental, Vision Plans & FSA
• Voluntary LTD and STD Coverage
• 401K company matching plans
• PTO and Paid Holidays

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person