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Form of workJob Description
We are looking for a detail-oriented Plumbing Dispatcher to join our team. As a Plumbing Dispatcher, you will be responsible for coordinating customer schedules with technician availability and ensuring that technicians have all the necessary resources to complete their jobs.
Responsibilities:
- Schedule and dispatch technicians to appropriate locations according to customer requests, specifications, or needs.
- Coordinate with customers to schedule appointments and ensure that all necessary information is collected.
- Ensure that technicians have all necessary resources to complete their jobs, including tools, equipment, and materials.
- Monitor technician progress and communicate with customers regarding any changes or delays.
- Maintain accurate records of all service calls, including customer information, service details, and technician notes.
- Provide excellent customer service by answering questions, resolving complaints, and addressing concerns promptly and professionally.
Requirements:
- High school diploma or equivalent.
- 1+ years of experience in a dispatch or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of plumbing systems and terminology is a plus.
If you are a detail-oriented individual with excellent communication and organizational skills, we encourage you to apply for this exciting opportunity.
Backflow Prevention Specialists, Inc. was founded in 1981.
For over 40 years, we have provided both commercial and
residential backflow prevention services in the Greater Bay
Area. Our standards of excellence have established us as
one of the Bay Area’s primary Backflow Prevention
companies.
Our dedicated technicians are AWWA certified to provide
backflow prevention tests, repairs, installations, and cross-connection surveys.
We provide service on all makes, models, types, and sizes of
backflow devices, and our dedicated team of experts are
available 24 hours a day, 7 days a week.
We are passionate about protecting the water supplies of
California. We are always committed to providing efficient,
trustworthy, professional, expert service in backflow
prevention.
For over 40 years, we have provided both commercial and
residential backflow prevention services in the Greater Bay
Area. Our standards of excellence have established us as
one of the Bay Area’s primary Backflow Prevention
companies.
Our dedicated technicians are AWWA certified to provide
backflow prevention tests, repairs, installations, and cross-connection surveys.
We provide service on all makes, models, types, and sizes of
backflow devices, and our dedicated team of experts are
available 24 hours a day, 7 days a week.
We are passionate about protecting the water supplies of
California. We are always committed to providing efficient,
trustworthy, professional, expert service in backflow
prevention.
