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SalaryThe dispatcher provides a necessary service to the driver, medical facilities and patients in our industry. The dispatcher acts as an important liaison between the patients, medical facilities, company’s drivers and company staff. The dispatcher plans and schedules the driver’s routes and often answers the phone when a customer calls in for our services. Dispatchers stay in frequent contact with the drivers to ensure that we deliver on time service. The Dispatcher must treat callers with the highest level of customer service representing Transit To Care commitment and values.
Essential Job Functions
- Identifies callers concerns to determine their locations, and the nature of their transportation needs to determine the type of response needed.
- Receives incoming telephone calls regarding non-emergency transportation service.
- Determines response requirements and relative priorities of situations, and dispatches units in accordance with established procedures.
- Communicates professional and respectfully with other departments to facilitate efficient daily task and operations.
- Assigns and confirms all drivers routing schedules correct in the zoned areas.
- Keep track of any/all overtime accurately with detail.
- Ensures that ALL drivers in an 8 hour day take a 30 minute meal break. Missed meal breaks are unacceptable and are to be reported to the Operations Manager.
- Record details of calls, dispatches, and messages in dispatch log.
- Relay daily operations information along with messages to driver’s in the field requiring notification.
- Contact industry care facilities when units are available to maximize service
- Utilizes maps, GPS, and other applicable computer technology to promote the dispatch and call response process.
- Maintain files and paperwork of information relating to dispatch and non-emergency calls.
- The dispatcher must frequently make decisions that impact coworkers, workflow, and company results.
- Prepare and complete reports as needed.
Requirements
- HS Diploma/GE
- Knowledge with current computer application.
- Good written and verbal communication skills.
- Initial and random drug screening.
- Background Check.
