- Receive incoming emergency calls; decide appropriate needs of situation; dispatch necessary police, fire or other emergency resources according to established procedures.
- Monitor peripheral radio transmissions and security related devices; relay appropriate information to affected field units.
- Process requests from field personnel for information including emergency and routine requests for vehicle, driver license, records, and warrants information.
- Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.
- Respond to public inquiries in a courteous manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
- Operate a variety of office equipment including a radio console, scanner, computer terminal, typewriter, copy machine, and recording equipment.
- Search suspects.
- Perform related duties and responsibilities as required.
Experience:
- One (1) year of experience involving telephone contact and use of computers is required.
- Previous radio dispatching experience in a law enforcement environment is preferred.
- Experience with Microsoft Word is preferred.
A high school diploma or equivalent education is required.
License or Certificates:
A Certificate of Completion for the POST-certified Public Safety Dispatcher Basic Course (80 hours minimum) is preferred.
Necessary Special Requirements:
- Must be willing and able to work various shifts including nights, weekends, and holidays.
- Must be able to type at a rate of 45 net words per minute. (Must be able to provided proof of a valid typing certificate. Internet/Online certificates are not acceptable.)
- EComm online exam (by invitation only). This online exam is administered by National Testing Network - for more information about the exam click here. Testing fees through National Testing Network are the responsibility of the Applicant and not reimbursable by the City of Palm Springs. Candidates that pass the qualification review will be invited to participate in the EComm exam.
- Must successfully complete a pre-employment Public Safety Dispatcher background investigation, psychological exam, polygraph, physical exam and drug screen.
- Must serve an 18-month probationary period upon appointment.
The following work environment and physical conditions described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Minimum requirements must be clearly demonstrated on the application to be considered as this information will be used to determine minimum qualifications. Experience requirements must be demonstrated in the "Work Experience" section of the application, other sections of the application will not be used to determine experience qualifications.
Resumes and other documents may be submitted, however, they will not be used to determine minimum qualifications, please do not use phrases such as "see attached" or "see resume" as they will not be considered. Meeting the minimum requirements does not guarantee an invitation to compete further in the process. Minimum requirements must be met at the time of application submission unless stated otherwise.
Selection Process Information - The selection process for this position may include one or more of the following:
- Application review
- Qualification review
- EComm online exam (by invitation only). This online exam is administered by National Testing Network - for more information about the exam click here. Testing fees through National Testing Network are the responsibility of the Applicant and not reimbursable by the City of Palm Springs.Candidates that pass the qualification review will be invited to participate in the EComm exam
- Oral panel exam
- Department interview
Please remember to submit all your application materials by the closing date and time. Incomplete or applications received after the closing date and time cannot be considered. All information on the application is subject to investigation and verification.
3200 East Tahquitz Canyon Way
Palm Springs, CA 92262
760-323-8215
The City of Palm Springs is an equal employment opportunity employer and we encourage all persons to file applications. Applicants will be considered regardless of race, color, creed, national origin, citizenship, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, family or marital status, disability, medical condition or pregnancy, genetic information, religious or political affiliation, or veteran status.
Disaster Service Worker: In accordance with Government Code Section 3100, City of Palm Springs Employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.