Dispatcher

DISPATCHER

American Solar & Roofing is a leading provider of solar and roofing services.

• Sell new equipment & service programs to solar customers. Bonuses for meeting goals.
• Answer incoming calls and direct inquiries to proper department/person.
• Professionally handle incoming requests from customers and ensure that issues are solved both promptly and thoroughly.
• Gather complete customer information and document customer’s requests, communications and outcomes in the company’s CRM software.
• Process customer warranty claims through product manufacturer’s process and provide ongoing communication with customer regarding claim process.
• Coordinate and maintain Service Technician schedules to maximize time and travel efficiencies and minimize truck rolls.

Job Requirements:

• Must be 18 years of age old or older
• High school diploma GED
• Must be a highly motivated and hard working individual with a “can do” attitude
• Excellent communication skills, written and spoken
• Strong computer skills using Microsoft Office Suite
• Quickbooks & Salesforce experience a plus

Compensation:

• Competitive Salary Plus Bonus Opportunities

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of individuals in this position.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• No weekends

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person