Dispatcher

Dispatching position available immediately at Troupe Waste & Recycling. We are a growing, independent company which operates with a teamwork environment in a friendly, respectful culture. Earn competitive wages and benefits (Health, HRA Deductible Reimbursement Plan, Dental, Vision, IRA with match, $50k Life Insurance, Vacation, Sick, Holiday, Full FMLA coverage, Year End Bonus).

POSITION SUMMARY: A Dispatcher is responsible for the courteous and effective communications with drivers and customers in coordinating the servicing of waste and recycling containers in a safe and efficient manner.

HOURS: 8AM - LAST DRIVER (typically 5pm-6pm)

PRINCIPAL RESPONSIBILITIES:

• Answer incoming phone calls; contact customers regarding service related issues
• Communicate with drivers via two way radios throughout day
• Prepare the daily route schedules.
• Efficiently route Rolloff deliveries, dump and returns and swaps for following day
• Assign incoming service calls during day to drivers based on designated routes, driver location and/or customers needs.
• Build and maintain relationships with customers.
• Check-in drivers at end of the day; confirm stops completed or not completed; modify and reschedule stops in software which driver was unable to service
• Courteous and respectful interaction with all customers and employees
• Report driver performance issues and concerns to management
• Perform other job-related duties as assigned.

QUALIFICATIONS

• Experience in Customer service.
• High school diploma or equivalent required.
• Prior dispatch experience or experience operating heavy commercial trucks.
• Ability to make own decisions using sensible judgement
• Routing and scheduling abilities.
• Strong time management and organizational skills
• Strong problem-solving skills
• Strong communication skills (written and oral)
• Ability to learn and become proficient in a new software.
• Detailed oriented

Please send resume to Bill Vello

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person