Dispatcher - 1771479

Founded in 2011 by Devin and Brooke Skipper, Salt Air Heating & Cooling is driven by a profound commitment to ensure families' comfort and financial well-being. With a strong local focus on New Hanover, Brunswick, and Pender counties, our company provides comprehensive maintenance, installation, and service solutions for both residential and commercial clients. At Salt Air, we are dedicated to making homes and businesses comfortable, ensuring happiness, and alleviating financial burdens for our valued customers.

Our Culture

Our company culture is grounded in a deep sense of commitment to our customers and our community. We believe in fostering a collaborative and supportive environment where every team member's dedication and expertise are valued and recognized. With a focus on integrity, innovation, and a passion for providing comfort, we work together to exceed expectations and make a positive impact on the lives of our customers.

Our Values

• Safety First:We prioritize the safety of our team members and customers above all else, ensuring a secure and healthy work environment.
• Integrity Always:We conduct ourselves with unwavering honesty and ethical standards in all our actions, building trust with our clients and colleagues.
• Amazing Service:We are dedicated to delivering exceptional service, going the extra mile to exceed customer expectations and create lasting positive experiences.
• Accountability:We take ownership of our responsibilities and actions, delivering on our commitments and driving success through personal accountability.
• No Gossip:We foster a culture of respect and professionalism, refraining from gossip and negative talk, and instead focusing on constructive communication.
• Finish Strong:We believe in giving our best until the very end, demonstrating resilience and determination to achieve outstanding results in every endeavor.

Why Join Us

• Meaningful Purpose:Joining Salt Air Heating, Cooling, & Electrical means becoming part of a company that is passionately dedicated to making homes and businesses comfortable while alleviating financial burdens for our customers. Your work will directly impact the well-being and happiness of families in New Hanover, Brunswick, and Pender counties.
• Supportive Culture:At Salt Air, you'll be embraced by a culture that values and recognizes every team member's dedication and expertise. We foster a collaborative and respectful environment where integrity, innovation, and a shared passion for providing comfort are celebrated. Join us to be a part of a supportive team where your contributions matter.
• Competitive Compensation and Benefits:We offer competitive pay, performance-based pay or bonuses, medical, dental, and vision benefits, a 401(k) with matching, company vehicles, continued education opportunities, an employee discount, and more. Your well-being and professional growth are important to us, and we provide the tools, training, and support for your success. Join our team to thrive both personally and professionally

Pay

• $16.00-$18.00/hour

Benefits

• Medical, Dental, andVision
• 401(k)
• 401(k) / Matching
• Continued Education
• Employee Discount
• Job Training
• Open Door Policy
• Paid Holidays
• Promote within
• PTO
• Referral Program
• Tools Provided
• Uniforms
• Volunteer Programs

Responsibilities

• Update and maintain schedule board with all sold jobs, communicate schedulingissues with other departments including sales.
• Review sold jobs throughout the day and schedule these urgently.
• Collect job deposits and final payments.
• Schedule inspections with customers and the appropriate inspectiondepartment.
• Pull job permits as needed.
• Check paperwork and timecards from the previous days job, and schedule any punchlists or uncompleted items.
• Ensure installers are clocked in, dispatched, and arrive daily to jobs
• Ensure installers close each job at the end of the day and complete the requiredforms.
• Schedule salesmen to be at the inspections for their sold jobs.
• Make sure that all jobs have permits and that the inspections are called in timely.
• Create all job packets.
• Purchase equipment and schedule internal and external subcontractors; afive-day lead-time should be maintained.
• Purchase special orders, materials, etc by 10:00 am.
• Know whereabouts and progress of the crew daily.
• Return customer calls promptly, resolving open issues in afast/efficient manner, etc.
• Process extended warranties and customer rebates.
• Process financing paperwork, customer deposits, and final payment for jobs.
• Customer deposits and/or financing secured before equipment is ordered andjob scheduled.
• Coordinate with vendors as needed regarding returns, warranty, delivery, etc.
• Coordinate van service and repairs with the fleet supervisor.
• Coordinate scheduling for Service Technician labor 5 days before the project withService Dispatcher.
• Return overage stock to vendors, write PO, and have material set out for pick upby vendor.
• Complete paperwork for job costing, orders received, etc and send toAccounting.
• Schedule layouts and update layout & design schedules, coordinate withForeman/Installation Manager
• Booking jobs as needed.
• Coordinating distribution of parts.
• Ensure electricians are on time, and dispatched to the job.
• Dispatch electricians, one call at a time.
• Schedule and coordinate all demand service calls as received.
• Route, review, and assign service calls.
• Maintain the Dispatch Board and tech assignments.
• Contact customers with a Parts Pending status as parts are received for scheduling.
• Maintain daily goals for tech sales maintenance.
• Update customer files as information is received from installation. (Extended Warranties,equipment info, new customers, magic items, etc.)
• Maintain an on-call schedule, including 1st on-call and standby electrician.
• Debrief with techs after each call.
• Review work tickets, invoices, and service call payments for accuracy and batch daily.
• Review of unassigned/on-hold work daily.
• Assist with trade shows and community activities as needed.
• Schedule non-jobs, time off, meetings, trainings.
• Perform other tasks as assigned.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from our recruiting company, Yellowstone Local will reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

Job requirements

• Successful completion of a drug screening test
• Clean background check
• Ideally, 3 years of Customer Service Experience
• Must be authorized to work in the United States

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."