Dispatch Supervisor - Extended

Under general direction to supervise, assign, review and participate in the work of staff responsible for providing public safety dispatch services; performs a variety of technical tasks related to assigned area; ensure work quality and adherence to established policies and procedures. Exercises direct supervision over dispatch staff.

• Supervises, assigns work, trains, and evaluates the work of dispatch staff;
• Recommends and assists in the implementation of policies, goals, and objectives for public safety communication;
• Evaluates operations and activities of assigned area and recommends improvements;
• Ensure adherence to safe work practices and procedures;
• Participates in the selection of staff, provides and coordinates training, works with staff to correct deficiencies, and implements discipline;
• Receives 911 calls and gathers required information, provides information to callers, and routes calls;
• Coordinates emergency calls and relays requests, questions, or information from personnel in the field to the Watch Commander;
• Resolves complaints in a timely and efficient manner;
• Operates a variety of dispatch equipment included computer-aided dispatch (CAD) system, automated telephone system, and 800MHZ radio system;
• Works with allied agencies and coordinates dispatching of major calls; ensures priority information is being transmitted and communicated with allied agencies;
• Performs a wide variety of administrative duties, including maintaining documents related to public safety activities;
• Prepares reports and other correspondence; and
• Performs related work as required.

Experience:

• Four years experience involving duties as a primary operator or supervisor for emergency services with a public agency.
• Experience as a Communications Training Officer in the Public Safety environment is highly desirable.

Education:

• High school diploma or equivalent.
• Equivalent to an Associate's degree with major course in management, police administration, police science, or a related field is highly desirable.

Licenses and Certificates:

• Possess and maintain a valid Class C driver's license.
• Possession of POST Dispatcher/Telecommunications certificate.

Special Requirements:

Essential functions and duties require the following physical abilities and work environment:

• Ability to work in a standard office environment;
• Ability to type at a speed necessary for successful job performance;
• Ability to sit for long periods of time;
• Ability to work in an enclosed environment with limited mobility;
• Availability for shift work.

Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.
Employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate "See Resume".
Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.
The following documents are required for this position:
1. POST Dispatcher/Telecommunications Certificate

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the application deadline.
Failure to provide all required documents will result in elimination from the selection process.
Please note, the City of Redlands' preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
For questions regarding this recruitment, please contact Betty Ordaz at bordaz@cityofredlands.orgEmployment Type: Full Time