Dispatch Shift Supervisor - 911 Center

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman@norcopa.gov or 610-829-6382.

Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

GENERAL PURPOSE
The Dispatch Shift Supervisor supervises Telecommunicators' call-taking of 911 Emergency and Non-Emergency calls at the Northampton County Public Safety Answering Point (PSAP) on a rotating shift. Responsibilities include supervising Telecommunicators' dispatching of calls to the appropriate discipline, i.e. police, fire, EMS, municipal via radio in compliance with Center Standard Operating Procedures (SOP's). Operates CLEAN/NCIC system, as needed in the performance of duties.
SUPERVISION RECEIVED
This position reports directly to the Operations Manager for 911.
SUPERVISION EXERCISED
This position supervises Telecommunicators.
ESSENTIAL DUTIES OF THE POSITION
Receives emergency and non-emergency telephone calls from public and public service providers within Northampton County for public safety services.
Provides EMD (pre-arrival instructions) when appropriate. Determines by inquiry the exact location of the place or point of emergency and dispatches the appropriate response units.
Utilizes CAD and GEO tools to determine location and appropriate municipal protocols for response. Utilizes TTY transmission equipment for communication with the hearing impaired.
Operation of Statewide National Criminal Information Center (NCIC) and the Commonwealth Law Enforcement Assistance Network (CLEAN) system.
Troubleshoots software issues, performs maintenance, or replaces failed equipment as directed.
Performs emergency management duties as assigned, including Watch Officer and EOC staffing. Participates in non-emergency events as required.
Relieves Telecommunicator staff for appropriate breaks.
Performs all necessary support work associated with the position.
Participates in the Quality Assurance Program and assists in training and in-service programs.
*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE - Completion of a high school, or general equivalency, diploma; AND
As a promotional position, applicant must be currently employed for a minimum of three (3) years as a full time Telecommunicator in the Northampton County 911 Center; OR
Five (5) years of full time experience in another Public Safety Answering Point (PSAP).
CERTIFICATION/LICENSE - Employees assigned to this title are required to possess and maintain a valid and current motor vehicle operator's license with an acceptable driving record.
BACKGROUND INVESTIGATION - As a post offer, prerequisite for appointment, appointees will be required to complete a criminal history check. Failure to successfully pass the background investigation will be cause for the offer to be rescinded.
PSYCHOLOGICAL EXAMINATION - As a post offer, prerequisite for appointment, appointees will be required to take the TC Personality Test, administered by Human Resources.
URINE DRUG SCREEN - A post offer urine drug screen is a requirement for employment. Failure to successfully pass the urine drug screen will be cause for the offer to be rescinded.
HEARING TEST - A post offer hearing test for various frequency sensitive levels is a requirement for employment. Failure to successfully pass the hearing test will be cause for the offer to be rescinded.
MANDATORY TRAINING - All Dispatch Shift Supervisor candidates must be able to successfully complete and pass all trainings assigned by Human Resources, or those which are a requirement of County employment.
Must maintain annual certifications in CPR (Cardio Pulmonary Resuscitation).
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of geography, highway, and street systems within the County of Northampton.
Knowledge of office practices and procedures commonly employed in communication emergency management, and a public safety environment.
Ability to maintain an effective and efficient workplace environment, in accordance with county policy and any other applicable legal requirements of a 911 communications center.
Ability to communicate effectively, both verbally and in writing.
Ability to establish effective working relationships with staff.
Ability to speak clearly and distinctly over electronic media.
Ability to operate a keyboard and mouse to access and input information.
Ability to learn specific operation, rules and procedures governing County radio, computer, alarm, and other systems.
Ability to learn specific computer aid dispatch software program and hardware.
Ability to identify and respond appropriately to emergency and stress situations.
Ability to supervise personnel.
Ability to process paperwork associated with standard office procedures.
Ability to read, write, speak, understand, and communicate in English to perform the duties of this position.
TOOLS AND EQUIPMENT
Telephone, computer aided dispatch tool (CAD) software and hardware, communication/radio equipment, fax machine, copy machine, computer keyboard and mouse, varied computer software office programs, State NCIC/CLEAN computer network, and other specialized programs and tools.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk, or hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet in the office setting, but may become moderate.
SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: RU/GR26S
UNION STATUS: AFSCME RESIDUAL UNIT

Updated December 2023
Employment Type: Full time