Director, Total Rewards

Requisition Title: Director, Total Rewards (03SW0)
US-MI-DearbornDescription 

Director, Total Rewards

At Percepta, we bring first-class service across each market we support. As a Director, Total Rewards working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
The Director, Total Rewards is responsible for managing the design, development and oversight of the salary administration and benefit programs while ensuring compliance, equity within the organization, and market competitiveness. This role involves strategic planning, analysis, and execution to ensure that the company's Total Rewards strategy aligns with its business objectives and attracts, retains, and motivates top talent globally. The Director, Total Rewards oversees the delivery of the daily transactional and operational management of compensation-related activities globally while developing and implement short- and long-term strategic compensation and benefit programs that support the organization’s business objectives.   The position also oversees the global HR Reporting and survey function, HRIS and payroll functions for the global organization while creating functional strategies and specific objectives, policies and procedures to support this infrastructure.

During a Typical Day, You’ll

·       Develop and implement a comprehensive global Total Rewards strategy that aligns with the organization’s business goals and supports its talent management objectives.

·       Establish the strategic direction for compensation and benefits policy development and programs including salary planning, operational bonus programs, Annual Incentive Plan, long-term incentive plans and global benefit programs.

·       Develop, recommend, and execute plans to address short- and long-term business needs that support the organizations pay-for-performance strategy including performance measuring and annual merit program.

·       Conduct regular market research and benchmarking to ensure Percepta’s total reward and compensation strategy maintain a competitive market position responsive to business needs while ensuring compensation budgets are maintained.

·       Collaborate with internal stakeholders to ensure equitable and competitive compensation practices.

·       Oversee the design and administration of the company's compensation structure, including base pay, variable pay, and incentive programs.

·       Develop and maintain policies and procedures related to global Total Rewards, ensuring compliance with local labor laws and regulations.

·       Collaborates with HR colleagues and managers on compensation, benefits and payroll related solutions while ensuring the confidentiality and security of all internal and external compensation data.

·       Maintain and ensure consistency with Percepta’s job evaluation process while retaining the ability to evolve the evaluation process to grow with the organization and consistent administration of the Fair Labor Standard Act duties test in the US.

·       Lead the design, communication, and administration of the global benefits programs, including health, wellness, retirement, and other employee perks.

·       Ensure compliance with legal and regulatory requirements related to benefits.

·       Develop communication strategies to educate employees about the company's Total Rewards programs.

·       Support the global HR reporting and survey function with their regular reports on key metrics for the organization and HR ensuring proper reporting of client required HR reports, internal HR metrics, organizational reporting requests and internal and client surveys.

·       Utilize data analytics to assess the effectiveness of Total Rewards programs and make recommendations for continuous improvement.

·       Reviewing, refreshing and executing the global payroll strategy, ensuring compliance with payroll regulations, and driving process improvements

·       Provide leadership, professional development and direction to the functional team.

·       Manage and maximize vendor relationships, consultants, and other external resources.

What You Bring to the Role 

Education

·       Bachelor's degree in Human Resources, Business Administration, or a related field. Master’s degree or relevant certification (e.g., CCP, CBP, SPHR) is a plus. 

Experience

·       Extensive experience (10 + years) in global Total Rewards management, preferably in a BPO or multinational environment.

·       10+ years of experience in an internal global HR shared service role or an HR professional services environment with experience across two or more HR functions including Compensation, Benefits, HRIS or Payroll

·       5+ years of financial analysis and reporting experience preferred.

·       Experience managing, implementing and upgrading HRIS.

·       Global experience leading a payroll function for a BPO – preferred.

Skills and Abilities

• Familiarity with HRIS and data analytics tools.
• Excellent analytical and strategic planning skills.
• Organized with excellent attention to detail.
• Ability to manage multiple requisitions at any given time.
• Excellent verbal and written communicator, with an appropriate blend of professionalism and friendliness
• Creative and process-driven, constantly looking for ways to find better leads and improve effectiveness.
• Ability to “think on feet” and thrive under pressure.
• Manage effectively in a result driven environment.
• Excellent organizational skills, including the ability to manage multiple assignments and excel in a high volume, demanding environment.
• Proficiency in HRIS and Payroll Systems required.
• Proficiency in Microsoft Applications (Word, Excel, Outlook, Power Point) required.
• Understand the external marketplace for all locations and the impact it has on sourcing strategies.
• Ability to develop strong relationships with all levels of management and external resources.
• Ability to effectively present information and respond to questions from groups of managers, clients, and employees.

What You Can Expect 

·       Competitive Salary with Incentives

·       Health/Dental/Vision/Life Insurance

·       Flexible Spending Account (FSA) and Health Savings Account (HSA)

·       401(k) with company match

·       Vacation/Sick Time and Paid Holidays

·       Tuition Reimbursement

·       Employee Assistance Program

·       Employee Discount Program

·       Training and Development Programs (Percepta College)

·       Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
This a remote position and will report to the VP, Human Capital. Percepta provides the equipment for this role. Ability to travel as needed. This position has 3 direct reports and 23 indirect reports.

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:  

Culture of Service - to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect– a team that is accountable, dependable and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.