Director, Technical Program Management

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

Reporting to the VP, Technology, the Director, Technical Program Management is a key part of the organization’s Technology leadership team. We are seeking a passionate leader who has experience delivering enterprise-level software solutions and products in both start-up and large environments.

To succeed in this role, you will need a creative and entrepreneurial approach to marry corporate strategy and initiatives with the most relevant, optimal, and appropriate technology processes, as well as exceptional staff and organization management.

You are an engaging communicator with compelling leadership and management skills. You are passionate about technology and adept at interacting with customers, internal stakeholders, and the broader employee population. You can thrive in a dynamic and rapidly changing environment and will enjoy communicating and presenting at all levels of the organization.

You are well-versed in contemporary software engineering practices and principles including agile development. This is a fantastic opportunity to play a significant role in Virtuoso’s product development during an exciting time of industry growth and innovation.

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Work directly with the VP Technology, Director of Infrastructure Engineering, Director of Software Engineering and Director of Data Platform Engineering to deliver Virtuoso’s product vision to our customers.
2. Build and lead a team of Technical Program Managers (TPMs) capable of scaling with Virtuoso’s Product Development teams through continued growth while forging tight partnerships with product managers and engineers.
3. Structure a TPM organization and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team to accommodate growth.
4. Lead the TPM team to complete the programs they manage in alignment with the product vision and requirements, providing technical leadership and guidance to team members to achieve goals.
5. Lead TPM scope, while identifying and implementing best practices, and gain alignment with product teams on vision, business goals, and program structure.
6. Interface and coordinate regularly with VP of Technology, Sr. Director of Product Operations, as well as the Technology Leadership Team to define program objectives, provide status updates, and apply technical and business process expertise to plan complex programs and resolve issues.
7. Track and improve efficiency and effectiveness of program processes and set standards for software development lifecycle and product delivery.
8. Establish a comprehensive cross-team roadmap reporting structure and toolset, in collaboration with product teams, to enable reporting of software product development milestones, schedules, dependencies and risks to the broader organization.
9. Support cross-functional efforts to meet Technical Program needs, anticipating, capturing, and tracking program risks, and working with the organization to develop mitigations for the most critical risks.
10. Provide timely notification of any critical risks that manifest, and support mitigation plans to address related issues.
11. Define approach to Technical Program achievement, aligned with long-term impact of new or anticipated strategies, decisions, and competitive positioning.
12. Interact with direct reports, product managers, engineers, designers, peers in management, customer organizations, Virtuoso Technology Committee, and vendors to improve cross-functional processes and programs.

Educational and Skills Requirements:

• Bachelor’s degree; Masters degree preferred
• Minimum 7 years Program Management leadership experience
• Highly motivated, results-driven leader with strong management skills, business acumen and technical aptitude
• Experience building, grooming, and mentoring Technical Program Management teams and a proven track record of managing and scaling software projects in a transformative environment
• Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
• Strong quantitative and analytical skills, proven ability to track and successfully complete complex programs
• Knowledge of Technical Program Management methodologies
• Experience with cloud technologies (AWS, Azure, GCP, etc.) and cloud data platforms (Snowflake, DataBricks, Synapse, etc.) preferred
• Experience leading teams including career planning, coaching, and development of long-term focused actions plans
• Demonstrated ability to operate with independence and autonomy, collaborating with team members across the organization
• Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering Technical Programs in agile delivery models (scrum, Kanban, etc.)
• Experience working on complex programs to define and build software products as a platform at scale
• Enjoys diving deep to understand of the platform capabilities and underlying technologies
• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
• Technical and program expertise that can drive results with agility and leadership
• Ability to quickly drive the conversation toward a productive programmatic solution by including the right people

Travel Requirements:

• Infrequent travel may be required to attend company events (1-3 trips per year).
• Travel will be entirely domestic.

Type/Nature of Contacts:

• Internal: Key job contacts are primarily with director level staff and above outside of the job’s immediate work unit/department.
• External: This role involves communication with members, partners, and technology contractors/vendors.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.