Director Strategic Resource Process Improvement

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Director Strategic Resource Process Improvement & Automation you can be a part of an organization that is devoted to giving back!

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Parallon family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Director Strategic Resource Process Improvement to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Director of Strategic Resource will work closely with revenue cycle departments to develop, implement, and monitor process automation and Strategic Resources initiatives for Parallon operations. This position will work closely with Parallon leaders, Subject Matter Experts (SME’s) and IT&S to develop business cases and requirements for automation and strategic resourcing opportunities that will maintain or improve current standards while reducing cost. This position will be the primary communication contact for the business on all automation and strategic resourcing projects, and has significant interaction with SSC and Parallon leadership including CEO’s, COO’s, VP’s, AVPs, and Directors.

In this role you will:

• Actively collaborating with representatives from IT&S, Project Services, Business Performance Group Subject Matter Experts, Shared Service Center Leadership, Client Leadership and Staff.
• Performing a detailed assessment of current practices and business needs.
• Key communications contact for all revenue cycle automation processes and task transition projects.
• Monitor and maintain business rules for all automation processes and strategic resourcing projects.
• Ensuring education occurs and actively engaging in on-on-one training as needed.
• Create and maintain reporting reflecting accuracy and timeliness of processes.
• Plan and coordinate meetings with key stakeholders.
• Create process flows and policies and procedures for operations as needed.
• Escalate issues and risks to the AVP.
• Overseeing the user system access validation.
• Actively participating in the testing processes.
• Plan and coordinate meetings with key stakeholders.
• Facilitate design sessions and operational review meetings with SSC leaders, focusing on overall issue resolution and Process Improvement.
• Work closely with Internal Audit to refine test plans for operations.

Qualifications:

• Bachelor’s Degree in Business Administration or other comparable Bachelor’s Degree.
• Minimum 5 years’ experience managing multiple projects and programs to successful completion, preferably revenue cycle shared services environment
• Healthcare revenue cycle management experience required.
• Experience with Process Improvement is required.
• Automation experience is preferred
• UIPath experience is preferred

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Director Strategic Resource Process Improvement opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.