AddressThe Director - Risk Management develops, coordinates, and administers facility-wide systems for risk identification, incident investigation, error reduction/prevention, and occurrence review and reporting. The position is responsible for corporate-wide Risk Management activities such as overseeing the Risk Management program on a day-to-day basis, conducting risk assessments, collecting, analyzing, and reporting Risk Management data, developing and implementing risk education programs, and ensuring program compliance with federal and state regulations as well as regulating agency standards. The Director works closely with the legal department in informing them of potential claims, assisting in claims review and investigations, and overseeing the company's early disclosure program. It is expected that the Director maintains a network of information sources and experts, performs risk surveys and assessments, assesses for potential compensatory events, and provides input for claims management. The position works closely with organizational leaders, keeping them informed of pertinent events and trends. The Director - Risk Management is accountable for providing guidance and expertise to staff at all levels, including physicians, and is expected to recommend system/process changes when appropriate.
Responsibilities
- Develops, coordinates, and oversees corporate wide processes for risk identification and investigation.
- Develops and directs the processes for proactive analysis of risk issues and the development of corporate wide systems aimed at risk prevention and error reduction.
- Collaborates with other department leaders to assess situations for Risk Management considerations.
- Provides expertise for solving complex legal/ethical situations, handling difficult families and/or patients, and navigating complicated circumstances.
- Uses judgment to assure that matters requiring attention are referred to the delegated authority or handled in accordance with hospital policies and procedures.
- Attains all agreed to goals and objectives within specified time frames, as part of the organization's overall mission.
- Is responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
- Manage team members which include orientation, development and evaluation of personnel, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing and selecting of team members following policies, guidelines and applicable laws. Evaluates their performance relative to job goals and requirements. Provides coaching to staff, recommends in-service education programs, and ensures adherence to internal policies and standards.
- Is responsible for the fiscal management of department; assures proper utilization of organization's financial resources.
- Effectively communicates departmental, organization, and industry information to staff.
Qualifications
Minimum Education
- Bachelor's Degree Health Care Administration, Legal, Nursing, Related field, Health Care Required
- Master's Degree Health Care Administration, Legal, Nursing, Related field, Health Care Preferred
Minimum Work Experience
- 5 years Experience in healthcare Risk Management, health care claims management, or legal experience in medical malpractice Required
- 3 years Healthcare leadership experience Preferred
- 5 years Clinical experience in a health care setting (strongly preferred) Preferred
Licenses and Certifications
- Certified Professional in Healthcare Risk Management (CPHRM) Upon Hire Required
Required Skills, Knowledge and Abilities
- Proficiency with Microsoft Word, Excel, and PowerPoint. (Medium proficiency)
- Evidence of superior written, verbal, problem solving and presentational skills. (High proficiency)
- Experience with public speaking and teaching adult learners. (Medium proficiency)
- Demonstrated ability to cultivate and manage key internal and external relationships. (High proficiency)
- Professional appearance and demeanor. (High proficiency)
- Ability to lead others and be an effective change agent. (High proficiency)
About Us
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
