Director, Rapid Re-Housing Services

Director of Rapid Rehousing Services

Reports to Job Role: Division Director of Homeless Services

FLSA: Exempt

Role: Management Team Member

Descriptive Summary

The Director of Rapid Rehousing Services is a specialized professional position that is responsible for providing overall direction and supervision of rapid rehousing staff and services for individuals and families experiencing homelessness at the Embry Rucker Community Shelter (ERCS).   The Director is responsible for utilizing a Housing First approach to rapidly exit single adults and families from ERCS and will be held responsible for meeting or exceeding outcomes as well as other contractual obligations.   The Director must have strong clinical, interpersonal, and motivational skills. The Director must possess a patient, trauma-informed approach to service delivery using an equity lens. All duties are performed in a professional and timely manner, in a fast-paced, high-demand environment. The Director of Rapid Rehousing ensures that rapid rehousing services are equitable and delivered with integrity in accordance with the Agency Mission, Vision, and Values.

The Director serves as a part of the leadership team of the Housing and Community Services Division.  A candidate that is bilingual in English/Spanish is strongly preferred.  

Key Performance Indicators

• Provides direct supervision for ERCS Case Managers and Housing Locator, overseeing the provision of rapid rehousing services for both single adults and families served at ERCS including the Medical Respite Program (MRP).
• Provides direct supervision and oversight of the Intake and Prevention Coordinator ensuring the processes for accessing family shelter and singles shelter follow the established Coordinated Entry (CE) process.

• Provides creative and innovative direction for assessing housing barriers of households who are experiencing homelessness to determine housing and service needs.
• Manages state and county direct assistance funding streams, including the Office to Prevent and End Homelessness (OPEH), Fairfax County Health Department, Emergency Solutions Grant (ESG; ESG-CV), Virginia Housing Solutions Program (VHSP) and COVID Homeless Emergency Response Program (CHERP) to maximize long-term impact.

• Assists in the development of programs and evaluation of all services provided, ensuring the services meet predetermined local, state, federal and agency outcomes.
• Solves difficult problems with effective solutions. Thinks logically and practically before making decisions. Defines problem areas and develops innovative solutions.
• Monitors staff allocation of time across program cost centers.
• Works closely with the Fairfax County Health Department to ensure smooth and effective delivery of services for the MRP program.
• Maintains effective partnerships with OPEH, the Fairfax County Health Department, Health Works, the Fairfax County Community Services Board (CSB), Projects for Assistance in Transition from Homelessness (PATH), Department of Family Services (DFS), the Fairfax County Department of Adult and Aging, and Fairfax County Public Schools (FCPS) to ensure shelter guests receive holistic, integrated care management across Cornerstones.
• Manages the HMIS data, outcomes, and case files for ERCS ensuring that performance measures and outcomes meet contractual obligations.
• Serves as HMIS Super User, generating reports and monitoring HMIS data for completeness and accuracy.
• Participates in multi-disciplinary meetings, case staffing, as well as community-wide trainings and meetings.
• Provides intern / volunteer supervision (as appropriate).
• Participates in agency events, drives as needed.
• Performs other related duties and responsibilities as required.

Leadership Competencies

• Develops and motivates others: (Motivates others and supports their development through strong coaching and mentoring)
• External representation and collaboration: (Represents the organization among external stakeholders and communicates in a sophisticated way about the organization’s vision and work. Seeks innovative ways to collaborate.)
• Manages uncertainty (Identifies and manages risks. Demonstrates openness to change and new perspectives; can manage and adapt to ambiguity)
• Manages with data (Understands data; analyzes data and identifies insights and implications)
• Organization and systems thinking (Has a robust understanding of the community served and the landscape in which the organization operates, and actively applies that knowledge)
• Personnel Management (Effectively manages and develops others)
• Team-building (Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions)

Education:

• Minimum Bachelor’s Degree required, with extensive experience in shelter and/or related services.
• Master’s Degree preferred.

Key Performance Indicators

• Provides direct supervision for ERCS Case Managers and Housing Locator, overseeing the provision of rapid rehousing services for both single adults and families served at ERCS including the Medical Respite Program (MRP).
• Provides direct supervision and oversight of the Intake and Prevention Coordinator ensuring the processes for accessing family shelter and singles shelter follow the established Coordinated Entry (CE) process.

• Provides creative and innovative direction for assessing housing barriers of households who are experiencing homelessness to determine housing and service needs.
• Manages state and county direct assistance funding streams, including the Office to Prevent and End Homelessness (OPEH), Fairfax County Health Department, Emergency Solutions Grant (ESG), Virginia Housing Solutions Program (VHSP) and COVID Homeless Emergency Response Program (CHERP) to maximize long-term impact.

• Assists in the development of programs and evaluation of all services provided, ensuring the services meet predetermined local, state, federal and agency outcomes.
• Solves difficult problems with effective solutions.  Thinks logically and practically before making decisions.  Defines problem areas and develops innovative solutions.
• Monitors staff allocation of time across program cost centers.
• Works closely with the Fairfax County Health Department to ensure smooth and effective delivery of services for the MRP program.
• Maintains effective partnerships with OPEH, the Fairfax County Health Department, Health Works, the Fairfax County Community Services Board (CSB), Projects for Assistance in Transition from Homelessness (PATH), Department of Family Services (DFS), the Fairfax County Department of Adult and Aging, and Fairfax County Public Schools (FCPS) to ensure shelter guests receive holistic, integrated care management across Cornerstones.
• Manages the HMIS data, outcomes, and case files for ERCS ensuring that performance measures and outcomes meet contractual obligations.
• Serves as HMIS Super User, generating reports and monitoring HMIS data for completeness and accuracy.
• Participates in multi-disciplinary meetings, case staffing, as well as community-wide trainings and meetings.
• Provides intern / volunteer supervision (as appropriate).
• Participates in agency events, drives as needed.
• Performs other related duties and responsibilities as required.

Leadership Competencies

• Develops and motivates others: (Motivates others and supports their development through strong coaching and mentoring)
• External representation and collaboration: (Represents the organization among external stakeholders and communicates in a sophisticated way about the organization’s vision and work. Seeks innovative ways to collaborate.)
• Manages uncertainty (Identifies and manages risks. Demonstrates openness to change and new perspectives; can manage and adapt to ambiguity)
• Manages with data (Understands data; analyzes data and identifies insights and implications)
• Organization and systems thinking (Has a robust understanding of the community served and the landscape in which the organization operates, and actively applies that knowledge)
• Personnel Management (Effectively manages and develops others)
• Team-building (Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions)

Education:

• Minimum Bachelor’s Degree required, with extensive experience in shelter and/or related services.
• Master’s Degree preferred.

Experience and Skills:

• Three years of experience in homeless services, residential services, and/or housing is required.
• Prior experience supervising and managing homeless services programs (rapid rehousing, emergency shelter, homeless outreach, hypothermia prevention, etc.) is required.
• Experience working with vulnerable individuals and families including people with mental health and/or substance abuse disabilities is required.
• Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
• Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
• Knowledge or understanding of tenant’s rights and responsibilities, “strengths based” case management, trauma-informed care, and racial equity.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to engage and work collaboratively with others.
• Ability to use HMIS to establish and maintain case records and to facilitate data collection.
• Ability to schedule and manage workload sufficiently to meet deadlines.
• Ability to learn, process information, prioritize competing priorities and make sound and reasoned decisions in a fast-paced environment.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to work a flexible schedule including nights and weekends.
• Candidate must be able to lift items weighing 10-20 pounds.
• Candidate must possess a valid driver’s license, reliable transportation, and good driving record.
• Candidate must be able to drive 15-passenger van.

• Bilingual in English/Spanish strongly preferred.

Attitude

Actively interested in learning about new and evidence-based methods for improving operations

Attentive to constraints of time and funds in setting stretch goals

Respectful of staff, volunteers, funders and clients

Forward thinker, considering not just today but what are the implications for tomorrow

Collaborative leader, working with others individually and in teams.

Cornerstones Vision, Purpose and Values:

Cornerstones envisions an equitable, connected community where all individuals and families thrive.  Cornerstones’ employees build and sustain our culture through a commitment to these values:

• Serve and Lead with Passion for Mission Excellence
• Act with Integrity
• Champion Justice, Equity, Diversity, and Inclusion
• Collaborate and Innovate for Impact
• Equip and Empower for Success

Work Environment:

The office of the Director of Rapid Rehousing Services is located within the shelter. Travel to other Cornerstones’ sites and to local and regional meetings is required.

An Equal Opportunity Employer 

I understand and agree to the duties and expectations of my role as outlined in this job description, Cornerstones Core Competencies and Values statement. This description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities.