Director Public Safety

Experience: 

• 5 years experience in emergency medical services required.
• 5 years management experience in related field required, including financial management, associate supervision, and EMS regulatory compliance.
• Additional experience in dispatch, security, law enforcement and transportation logistics preferred.

Licenses/Certifications:

• Must be a Missouri state licensed paramedic.
• Current ACLS and BCLS certification is required.
• Must have or be able to obtain within 90 days of hire a valid Missouri Commercial Drivers License- Class C with passenger endorsement.
• Certified Emergency Manager (CEM) preferred.
• Certified Ambulance Compliance Officer (CACO) preferred.
• Community paramedic certification a plus.

FULL JOB DESCRIPTION BELOW:

JOB SUMMARY

Responsible for the overall direction of the Public Safety area including emergency medical services (EMS), security, transportation, dispatch services and emergency management.  Meets the financial objectives, ensures internal and external customer satisfaction, and supports the business goals of the organization.  Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL Job FUNCTIONS

• Develops and manages budget processes for department, which includes pricing and forecasting. Negotiates and manages contracts with clients, vendors, and contractors. Develops and manages annual operating budget for Public Safety departments. Develops and manages annual and long-term capital budget for Public Safety departments. Research new equipment and technology and ascertain funding.
• Manages resolution process for customer, resident, and associate concerns, including individuals and other organizations (e.g., hospitals, nursing homes, etc.).
• Develops and maintains department activities, systems, and documentation to support safety, risk management and corporate compliance goals.
• Maintains compliance with regulatory entities, e.g., EMS protocols, quality assurance program, drivers’ files, ambulance regulations, DOT regulations. Establishes protocols, policies, and procedures to provide efficient and effective service in line with applicable laws, regulations (DOT, OSHA, Medicare, etc.) and standard operating procedures for area agencies. Supports the policies and procedures of the Village.
• Manages safety processes through education, awareness, and training. Assures safety compliance through monitoring and auditing processes. Assures proper training for licensed associates, e.g., EMTs, paramedics, CDLs, driving records.
• Develops, implements, and monitors service delivery systems to support daily operations across the continuum.
• Develops and manages emergency services plan for all areas of the Village, including independent living and all licensed care facilities (in collaboration with administrators). Serves as liaison with appropriate local, regional, state, and federal agencies to ensure proper planning, cooperation, and coordination of services.
• Communicates departmental/organizational information and goals to department associates, residents, public and other departments. Assures high quality of service expectations to residents, associates, community, and other organizations that department serves or supports.
• Develops, monitors, and communicates systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provides real time warnings of business changes. Adjusts department activities as appropriate.
• Develops and recommends business plan for marketable services. Works with risk manager and/or others to coordinate all applicable contractual issues. Maintains contacts with point persons for organizations for whom we provide contractual services.
• Works in conjunction with purchasing department to select automobiles, buses, vans, and ambulances and works cooperatively with mechanics to ensure all vehicles are in good working condition, have appropriate certificates of title, registration, state inspections, etc.
• Work closely with communications team for timely organizational communication regarding any potential or real emergencies, service interruptions, weather warnings, etc.
• Provide periodic resident education. Re: Scams, identity theft, personal safety, and other relevant topics.
• Serves as liaison with local health care facilities (nursing homes, hospitals) to coordinate activities, emergency plans, etc.
• Maintains up-to-date knowledge on EMS Medicare reimbursement, reviews Medicare forms.
• Provides management to EMS program including care delivery, coding/billing, outside contracting, training, and all other areas of operations. Maintains relationships with EMS medical director.
• Provides management of security program including property protection, fire and crime prevention, traffic control, incident investigation, emergency preparedness, etc. Works cooperatively with technical support on alarm systems serving (e.g., fire, intrusion, personal medical alarms, etc.) individuals and/or the entire Village.
• Provides management of dispatch communications center to provide high level of customer service and technical expertise in support of security, transportation, EMS, personal emergency response systems and other Village programs and services.
• Maintains telecommunications contact with mobile and stationary units comprising emergency services, security, and transportation network to coordinate staff activities, enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.
• Provides management of community transportation program including establishing services, rate structures, resident education and promotion, vehicle selection, etc.
• Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.
• Facilitates problem solving within the legal boundaries to reduce risk of litigation.
• Develops and promotes processes for two-way communication between associates at all levels.
• Establishes policies, procedures, and objectives for department.
• Responsible for hiring, orienting, training, coaching, disciplining, discharging of associates in assigned departments and administration of Village and department policies.
• Counsels department associates, as needed. Disciplines and recommends to HR the termination of associates when necessary, documenting and coordinating actions with HR.  Sets performance goals, monitors and assesses performance of associates.
• Maintains accurate associate attendance records.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job.  Other responsibilities may be assigned by the supervisor as warranted by business needs.  The incumbent is expected to perform all assigned responsibilities.

ESSENTIAL QUALIFICATIONS

Education: 

• Bachelor's degree (B. A.) from four-year college or university in Business, Management or a related field is preferred. Will consider equivalent experience in lieu of degree. 

Licenses/Certifications:

• Must be a Missouri state licensed paramedic.
• Current ACLS and BCLS certification is required.
• Must have or be able to obtain within 90 days of hire a valid Missouri Commercial Drivers License- Class C with passenger endorsement.
• Certified Emergency Manager (CEM) preferred.
• Certified Ambulance Compliance Officer (CACO) preferred.
• Community paramedic certification a plus.

Knowledge and Skills (required unless otherwise noted):

• Intermediate keyboarding skills.
• Intermediate level knowledge of Microsoft Windows and Office – including Word, Excel, PowerPoint, and Outlook.
• Advanced skills in crisis communication, public speaking, problem solving, conflict management/negotiation, teaching, fleet management, and contract management.
• Ability to read, analyze, and interpret the most complex documents.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Advanced level knowledge of equipment commonly associated with the EMS systems.

Experience: 

• 5 years experience in emergency medical services required.
• 5 years management experience in related field required, including financial management, associate supervision, and EMS regulatory compliance.
• Additional experience in dispatch, security, law enforcement and transportation logistics preferred.

CORE COMPETENCIES

• Create Alignment: Conceptual Ability:  Explains how the Village’s mission, vision, strategy, and operational philosophy defines the culture; Explains the link between organizational goals and department objectives; Explains the principal functions of each department and how they support each another; Demonstrates an understanding of the Village’s management strategy.  Communication:  Identifies the key, consistent messages about business/department priorities; Delivers enthusiastic, persuasive messages; Leads by example; Listens for understanding without becoming defensive; Connects daily work of your direct reports to the village’s mission and values.
• Customer Focus: BuildingRelationships:  Coaches staff to provide service in accordance with quality standards and protocols; Monitors the quality of the department’s service efforts; Selects areas of focus for improved service that are consistent with the Village’s brand; Solves issues; Allocates resources to meet appropriate service levels.
• Executing: ManagingWork:  Develops workable plans to support key objectives; Focuses and or aligns resources to support key objectives; Gets work done within the framework of the Village and or each department’s objectives; Keeps projects on track; Accomplishes objectives consistent with established procedures; Knows when to ask for help.  ImprovingOperations:  Analyzes and identifies causes of shortfalls; Ensures that existing work processes are meeting standards; Adapts new and existing processes to meet regional or local business conditions; Identifies and implements best practices; Removes non-value-adding work; Successfully communicates and implements new processes.  Working effectivelywith others:  Negotiates with other operating departments, seeking to resolve potential problems in advance; Works collaboratively across functions and departments; Effectively resolves conflicts; Makes good and honorable business decisions; Considers all information and its impact on other components of the organization before a decision is made.
• Collaboration: Works effectively with others in the organization outside the lines of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems; Cooperates with and obtains cooperation from other departments; Exchanges information needed to achieve common goals and objectives; Anticipates the impact and consequences of one’s activities and decisions on other departments
• Problem solving: Timely identifies and resolves problems; Gathers and analyzes information to develop solutions to organizational problems; Works well in group problem solving situations; Considers all information and its impact on other components of the organization.
• Building value: UnderstandingBusinessOperations:  Understands basic financial concepts and metrics that drive the Village’s business; Understands the industry’s competitive environment.  EncouragingInnovation:  Asks the right questions to size up situations; Seeks out data from multiple sources; Identifies patterns by filtering and or sorting through information; Generates alternative solutions.
• Technology: Demonstrates knowledge of the basic computer skills used in typical management-level positions including document and file management, word processing, spreadsheets, scheduling and e-communication, and Internet.
• Financial: Understands general accounting principles; ability to utilize financial reports as management tools; makes appropriate budget projections and effectively controls financial resources according to budget.

SPECIAL WORKING CONDITIONS

• Normally works in a controlled environment, sitting, working at a desk with a computer and keyboard, answering the telephone.
• Occasionally required to drive a car, bus, van, or ambulance. Will drive personal vehicle 75% of the time and drive JKV vehicle 25% of the time.
• Frequently moves residents/patients by wheelchair, stretcher, carrying or other required means.
• Occasionally works outside in any/all types of environments/exposures.
• Must be available in a 24/7 operation.<...