director of services.

Spherion Staffing is interviewing candidates for a Director of Services role with a local Sioux Falls client. The Director of Services is a key leadership position within the organization, overseeing the delivery of services to clients or customers. As the Director of Services, you will be responsible for leading and managing the delivery of high-quality services to our clients/customers. You will oversee service operations, ensure client satisfaction, and drive continuous improvement initiatives to enhance service quality and efficiency. ...

Salary $80k/year
Responsibilities:
-Develop and implement a comprehensive customer experience strategy that aligns with the company's mission and values
-Lead and inspire a team of customer experience professionals, setting clear performance expectations and fostering a culture of excellence
-Champion the voice of the customer within the organization, ensuring that customer feedback and insights drive decision-making
-Collaborate with cross-functional teams to improve processes and remove friction points in the customer journey
-Establish and monitor key performance indicators (KPIs) to measure the success of customer experience initiatives
-Identify opportunities for personalization and customization of services to enhance customer satisfaction and loyalty
-Oversee the design and delivery of training programs to ensure that all employees understand and prioritize the customer experience
Working hours: Various Shifts Available
Skills:
See below
Education:
Bachelors
Experience:
1-4 years
Qualifications:
-Proven leadership experience, with the ability to motivate and inspire a team
-Strong analytical and problem-solving skills
-Excellent communication and interpersonal skills
-Must have a deep understanding of customer feedback mechanisms and customer satisfaction measurement
-Proficiency in customer experience management tools and technology
-Must have a passion for customer advocacy and a relentless focus on improving the customer journey
To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-610-3204

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).