Director Of Sales

The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest.

Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Lobby Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service.

We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.

Summary
Manages and expands business relationships with targeted prospects and large clients; Develops and implements strategy, sales plan, and forecasts for overall business development, sales, and account management. The successful candidate will have a demonstrable history in both Group and Event Sales.

Duties and Responsibilities

• Generates and develops new business to meet specified goals
• Maintains and nurtures new and existing client relationships.
• Manages consistent growth within particular client base.
• Makes and develops contacts with selected staffing clients and strategic partners.
• Develops customer relations including, but not limited to sales leads, research, cold calling, qualifying leads, developing leads, and customer service.
• Maintains and develops client relations for new and larger established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations.
• Develops and implements a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts.
• Seeks and creates opportunities to expand business with current clients' identifies further business needs and develops and presents solutions.
• Grows existing accounts and prospective clients to full potential and generates maximum revenue on a long-term basis.
• Regularly interacts with executives of major and prospective clients.
• Analyzes existing and anticipated client needs and promote company services to fill such requirements.
• Manages the preparation and implementation of Sales and business development plans, sales forecasts and strategies.
• Formulates the overall objectives and strategy to develop a high-value relationship within all targeted areas of the accounts.
• Understands prospective client's culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers.
• Functions as liaison between client companies and operations staff.
• Performs other related duties as assigned by management.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities may include interviewing and hiring employees; they do include training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Creative, flexible, collaborative and innovative team player.
• Bachelor's degree (B.A.) in related field or equivalent.
• Four to six years Group and Event sales management experience or equivalent.
• Ability to create sales results in a complex sales environment.
• Excellent written and verbal communication skills.
• Proven leadership and business acumen skills.
• Well-developed negotiation, project and account management skills.
• Demonstrated ability to make successful presentations to individuals and / or groups at all levels of an organization.
• Ability to work independently and as a member of various teams and committees.
• Commitment to excellence and high standards.
• Ability to work with all levels of management.
• Strong organizational, problem-solving, and analytical skills.
• Good judgement with the ability to make timely and sound decisions.
• Excellent problem resolution and consultative sales skills.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient on ADP TotalSource, Triple Seat, Opera Cloud, Microsoft Office, Google Suite, and Cvent.

Competencies

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.

The Betsy – South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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