We offer a competitive salary, rich health benefits package, and a bonus plan.
Full-time employment benefits include:
We also provide all employees with:
JOB DESCRIPTION
PROPERTY:
Shore Hotel (Multi-property)
TITLE:
Director of Revenue
DEPARTMENT:
Reservations
STATUS:
Exempt, Full Time, Regular
SUPERVISED BY:
General Manager ("GM") and Vice President ("VP")
SUPERVISES:
Revenue Manager, Reservations
The Director of Revenue is responsible for supporting the function of optimizing revenues throughout all property hotel/motel locations. Primarily for room revenue but extends to recommendations and monitoring of all revenue generating areas. Managing and evaluating the online Revenue Management initiatives, content, rate set-up and availability. Close liaison with the Front Office, Reservations, Sales & Marketing, Finance, and Legal is essential.
ESSENTIAL DUTIES:
ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:
Proven success in the following job competencies:
EXPERIENCE:
EDUCATION:
Bachelor's degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
OTHER:
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Our post-offer background check process includes a background check (HireRight) and a drug-screen.
We participate in E-Verify.
We are an Equal Opportunity Employer.
Full-time employment benefits include:
- Salary Range 125K - 135K
- Paid Time-Off (PTO)
- Holiday Pay
- Medical, Dental, and Vision coverage options.
- Life Insurance (employer sponsored).
- Dry cleaning
We also provide all employees with:
- Sick-Pay (up to 72 hours per calendar year)
- 401k plan option with employer dollar-for-dollar match up to 5% of total eligible income.
- Pet insurance option.
- On-site parking.
- Public transportation cost reimbursement
- Alternative modes of transportation pay for walking, biking, or carpooling to work!
JOB DESCRIPTION
PROPERTY:
Shore Hotel (Multi-property)
TITLE:
Director of Revenue
DEPARTMENT:
Reservations
STATUS:
Exempt, Full Time, Regular
SUPERVISED BY:
General Manager ("GM") and Vice President ("VP")
SUPERVISES:
Revenue Manager, Reservations
The Director of Revenue is responsible for supporting the function of optimizing revenues throughout all property hotel/motel locations. Primarily for room revenue but extends to recommendations and monitoring of all revenue generating areas. Managing and evaluating the online Revenue Management initiatives, content, rate set-up and availability. Close liaison with the Front Office, Reservations, Sales & Marketing, Finance, and Legal is essential.
ESSENTIAL DUTIES:
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Enter group contracts and communicate group information to the front desk.
- Controls rooms inventory including allocation and reservations to areas of maximum yield and blackout dates for all properties (Shore Hotel, Ocean View Hotel and Santa Monica Motel).
- Conduct Revenue Meetings with the three properties to review forecast, pace, rates and STR report.
- Ensure a strategic mix of business and pricing strategies are set based on market conditions to maximize revenue and profitability.
- Oversee inputting and maintenance of the company's rate offerings across all distribution channels.
- Collaborate with Public Relations in updating online content (own and third-party web sites) following brand standards, and always ensuring that information displayed is up to date.
- Chief Operator of IDEA's Revenue Management system. Tasks include daily check list, forecast validation, optimizations and configuration.
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training.
- Manage and ensure training needs of Reservations staff (Sabre Call Center) is carried out and training programs are designed and implemented to meet needs.
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Partner with General Manager, Director of Sales and other revenue generating department heads to drive proactive revenue generating strategies.
- Attends Executive or other leadership meetings and strategizes with team members on revenue generating aspects of the operations.
- Provides and analyzes group pricing for Sales department for all three property locations.
- Supervises Revenue Manager and other Revenue staff as needed.
- Analyzes and monitors market trends and Santa Monica and Los Angeles Convention Calendar to capitalize on compression periods.
- Ensure all related systems are configured correctly, validated and working to full capacity.
- Prepare outline for and support annual Revenue Budget process for all three properties (Day by Day).
- Evaluate performance of distribution partners and contracted rates (OTA, FIT, Corporate and Consortia's).
- Develop monthly rooms revenue forecasts.
- Build/maintain relationships w/OTA Market Managers and ensure best representation on third-party web sites.
- Prepare three-day and ten-day forecast to reflect budgeted occupancy levels and distributes to departments.
- Manage & Track Friends & Family Rate requests.
- Attend meetings as well as schedules and conducts departmental meetings.
- Generate revenue reports as required.
- Provide proper departments with rate and inventory information.
- Conduct performance appraisals of Revenue Dept. staff.
- Select, train, supervise, schedule, develop, discipline, and counsel employees according to hotel policies and procedures.
- Support all Safety Programs and Initiatives as needed.
- Perform any other job-related duties as assigned.
ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:
Proven success in the following job competencies:
- Honesty; has honest, direct, and factual communication and actions with internal and external customers.
- Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
- Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
- Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
- Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
- Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
- Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
- Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
- Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
- Diversity: Strong commitment to diversity and equality in a company culture.
- Communication: Strong communication (verbal and written) and presentation skills.
- Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE:
- Minimum 3-5 years of Revenue Management experience in a hotel as a director; or a 2 or 4-year college degree and 2-3 or more years of hotel Revenue Management related experience.
- Hotel experience is required. Multi-property hotel experience is a plus
- Supervisory experience required.
- Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Opera experience is required
- IDeaS experience is preferred.
EDUCATION:
Bachelor's degree in business, management, or hospitality or related field or equivalent of 2 years relevant work experience required.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to lift and move up to 20 pounds occasionally.
- Regular and on-time attendance is critical.
- Hours occasionally exceed 40 hours per week.
- Ability to stand during shifts.
OTHER:
- Other duties as assigned.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Our post-offer background check process includes a background check (HireRight) and a drug-screen.
We participate in E-Verify.
We are an Equal Opportunity Employer.