Director Of Retail Sales Operations

We are seeking an experienced and driven Director of Retail Sales Operations.  

Responsibilities:

NEW FACILITY LAUNCH AND EXISTING FACILITY REENGINEERING – Helps develop and deploy innovation in operating processes, tools, and practices.  Incorporates “lean operating principles and standards” in all aspects of services delivered by the Retail Operations Team

SALES – Develop, analyze & distribute various sales reports and/or information for Management and field staff to assist with achieving sales, margin, and EBITDA goals

INVENTORY – Coordinate, develop, and/or provide forecasting, stock levels, distribution, reports, physical inventory taking, exit strategy, loss prevention, etc. for the Retail Division

BANKING – Develop and enforce all banking processes for the Retail Division.  Work with all of our banks, and internal departments to minimize costs and risk

INFORMATION TECHNOLOGY – Develop, test, and maintain Point of Sale hardware, software, and back-office systems for the Retail Division

MARKETING – Assist with the development, testing, and maintenance of the Customer Relationship Module and Loyalty Program for the Retail Division

EDUCATION – Assist with the development, testing, and maintenance of the eLearning System for the Retail Division.  Create training as needed for Retail Staff and Management on such things as operations, systems, procedures, etc.

ACCOUNTING – Develop, maintain, update, and/or distribute reports as requested by the accounting department as they relate to the Retail Division or for assistance during the auditing process.  Facilitate end-of-month processes with accounting department

POLICY & PROCEDURES – Create, maintain, review, update, and implement as needed, all Policies and Procedures for the Retail Division.

REPORTING – Develop, maintain, review, and distribute reporting for all departments as needed for the entire Retail Division.

COMMUNICATION – Create clear, concise, and accurate communication to Retail Stores and/or Management regarding policies, updates, changes, operations, sales, etc. as needed throughout the Retail Division.

SUPPORT—Provide first-line support to the Retail Stores as needed by being available to answer phones during all retail open hours.

QUALIFICATIONS/REQUIREMENTS:

 Experience-

• 10+ years of relevant business experience in supporting retail operations in progressively  responsible leadership roles
• 5+ years at a top management consulting firm experience preferred 
• Program and/or launch management experience is successful

Skills/personal qualifications-

• Exceptional intellectual and analytical curiosity with proven capability to strategically problem-solve
• Experience participating in (preferably leading) cross-functional teams
• Collaborative approach and outstanding listening skills
• Ability to communicate complex ideas effectively – both verbally and in writing
• Executive presence

Education and Certifications-

• Bachelor’s degree in business management (or related field of study) required
• MBA preferred

WORK ENVIRONMENT: Works in a typical office environment. Ability to travel domestically and internationally by up to 20%.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 Must be able to communicate effectively with employees through multiple forms of technology with telephone and computer. Must be able to receive and convey information

• The person in this position needs to occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer, etc as well as remain in a stationary position 50% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Repetitive motions such as lifting and turning (for example: lifting a sewing machine and placing it in a shopping cart, on a checkout counter, or on a display shelf)
• Communication with customers via telephone and computer. Must be able to receive and convey information
• Required to retrieve or reposition products like sewing machines weighing up to 50 pounds

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