Address
Form of work
SalaryDIRECTOR OF IN RESTAURANT TRAINING
WINGSTOP RESTAURANTS, INC.
ROLE PROFILE OVERVIEW
ROLE TITLE
Director of In Restaurant Training
ROLE LOCATION
GSC (Addison, TX)
REPORTS TO NAME
TEAM
Learning and Development
REPORTS TO TITLE
VP of In Restaurant Training
ROLE PROFILE DESCRIPTION
ð FULL-TIME
ð PART-TIME
___40____
HOURS PER WEEK
ð CONTRACTOR
ð INTERN
ð EXEMPT
ð NONEXEMPT
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
The Director of In Restaurant Training will be responsible for developing the strategic vision and deployment of relevant, role-based content and training across company-owned and franchised restaurants. This role plays a crucial part in maintaining the high standards of guest experience, operational excellence, and team member performance that Wingstop is known for.
WHAT YOU’LL DO
In this role, you will:
- Lead the creation of role-based, blended learning solutions for company-owned and franchised restaurants. Content to include eLearning, video, job aids, micro learning, manuals, and all in Restaurant Training. Lead the strategy to build restaurant talent to the next level
- Work collaboratively and cross-functionally with US and International Operations and HR to develop relevant, engaging content for above-restaurant leadership and team members
- Deploy Management Curriculum program for company-owned and franchised locations; support company strategic initiatives and roll-outs through training development and implementation
- Lead the Training and Support teams which train new Brand Partners (classroom and restaurant based) and New Restaurant Opening support teams
- Lead the creation of content to support International Brand Partners; leverage best practices across US and International
- Design comprehensive training programs for all restaurant roles, including front-of-house, back-of-house, and managerial positions.
- Collaborate with subject matter experts to create engaging and effective training materials, resources, and modules.
- Ensure alignment of training programs with Wingstop's brand values, service standards, and operational procedures.
- Collaborate with restaurant leaders and brand partners to address performance gaps and provide tailored training solutions.
- Provide excellent customer service to regional field staff, brand partners and team members and training team.
- Craft career pathing plans for each level of Restaurant team members
- Evaluate and track effectiveness of training offerings, through time to competency, retention, and restaurant performance.
- Forms strong working relationships within team and brand partner community.
- Leads weekly meetings with direct reports and shares information as needed to ensure clear communication and efficient performance.
- Leads guides and motivates team members to exceed customer expectations and provide excellent service.
- Foster a culture of continuous learning, problem solving, professional development, and team member engagement within the training team.
- Stay updated with industry trends, best practices, and technological advancements in training and development.
- Introduce innovative training methods and technologies to enhance the efficiency and effectiveness of training programs.
- Identify performance and skills gaps and put a plan in place to address gaps.
- Supports the leadership team with strategic training initiatives and special projects on as needed basis.
- Other duties as assigned
WHO YOU ARE
HUMBLE: You believe there is always opportunity to further your personal and professional growth. You possess 10 + years’ experience with training / operations / learning and development as well as the ability to lead a team (3-5 years’ experience preferred) You have excellent communication skills and a strong analytics and strategic background.
HUNGRY: You have strong leadership skills and are Self starter who works independently and is highly self-motivated; goal oriented. You excel in a fast-paced, energetic, innovative and flexible environment.
SMART: You possess the ability to lead strategic vision of LMS Experience optimizing an LMS to drive adoption and usage rate. Experience with multiple LMS systems preferred, As well as the ability to deploy role-based, blended learning solutions (eLearning – Articulate experience preferred, video) Experience with establishing and maintaining training centers.
SERVICE-MINDED: You have a genuine desire to serve the customer as well as ability to facilitate strategic workshops or lead training session.
ENTREPRENEURIAL: Ability to lead cross-functional teams and direct reports – focus on career development for team members. Franchising experience: multi-unit quick service/fast casual restaurant, retail experience preferred; minimum 5 years’ experience in restaurant and or hospitality industry.
AUTHENTIC: Desire to Influence and empower at all levels of the organization that drives results and create a culture consistent with the Wingstop Way.
FUN: Ability to form strong working relationships with Wingstop team members, supplier partners and the brand partner community.
A DAY IN THE LIFE
So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:
- Frequent use of a computer and other technology essential to the successful completion of your everyday responsibilities, often in a seated position.
- Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues and extended Wingstop team.
- Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency.
BENEFITS
FLAVOR PERKS:
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
FUN IS THE BEST FLAVOR:
- Lunch provided every Tuesday and Thursday in office
- Work from home Fridays
- Discount on Wingstop gift cards
- Discounts at Under Armour, FitBit, NFL, and NHL
- Discounted onsite dry cleaning
- Discounted onsite car detailing
- Onsite game room and patio
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
