Director Of Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking a Director of Residences, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville!

The Director of Residences is responsible for property management, financial management, asset management, HOA management, residential services and lifestyle, and people management. This individual will focus on advocating for homeowners and the homeowners governing bodies, as well as, managing the luxury private residences experience. The DOR will work closely with hotel operations to ensure the resident experience is exceptional throughout the property.

The Director of Residences possesses strong leadership, interpersonal and analytical skills, is able to prioritize and adapt to the changing needs of the operation, and has a solid work ethic, good business acumen and a passion for service.

Prior experience in a mixed-use residential hotel is preferred. This position reports to the General Manager and is part of the Planning Committee (hotel leadership team).

Responsibilities I nclude ( but are not limited to ) :

• Coordinate and manage the day-to-day operations of the residential entity

• Develop and enforce residential service and product quality standards

• Ensure all Four Seasons residential Policies and Procedures are developed and implemented

• Demonstrate an understanding of all legal agreements pertaining to the operation of the Residential Entities

• Lead residential budgeting process and annual meetings

• Meet with Director of Finance monthly to ensure Residential fees are invoiced /collected

• Ability to prepare a comprehensive annual operating profit plan, for all departments in the residential operation with addendum plans for maintenance, repair, sanitation energy conservation and uniform replacement

• Prepare and execute capital expenditure plan/reserve study plan

• Lead effective Stakeholder Relationships & Communication ensuring the provision of superior service levels

• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community and residents

• Display at all times a friendly, courteous and professional manner in dealing with owners, guests and other employees

Preferred Qualifications and Skills:

• Professional property management certification is required.

• At least 6 years’ experience working in a similar position within property management, residential operations, and/or hotel management.

• Some travel is required with this position.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.