Director of Records & Information Governance

It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Director of Records & Information Governance is a key strategic leadership and people management role in support of Epiq's Records & Information Governance (RIG) outsourced operations, ensuring we are meeting or exceeding both the customer's and Epiq's operational standards for information lifecycle management and driving the strategic evolution of the client's RIG program according to the client's operational and risk management objectives. This position requires a dynamic professional with significant experience in law firm records and Information Governance operations, program development and strategy, including functions such as matter mobility and electronic records management.
Responsibilities

• Effectively oversee and drive the maturity of a client's RIG Operations and contribute to the client's RIG program strategy
• Manage, mentor and coach the operations team and managers to deliver high-quality work with a focus on customer service and effective communication
• Document and improve processes to achieve high levels of compliance
• Establish positive, trusting relationships with client RIG leaders, Partners, Attorneys, and firm administrative leadership
• Optimize the application of technology to day to day operations and provide recommendations to the client on new technology that may be of value to achieving program objectives
• Collect and analyze data to identify process improvements, manage the Epiq teams, and report out to the client on operational achievements and areas for collaboration
• Oversee the management of client projects such as real estate moves/restacks, M&A activities, disposition projects, imaging projects, large matter mobility projects, data cleanup projects, etc.

Requirements

• Degree in related field and/or commensurate experience
• Minimum of 10 years of RIG program operations management in law firms
• Professional certification a plus (e.g., CRM, IGP, CIGO)
• Impeccable written and verbal communication skills
• Demonstrated experience extending core RIG principles to strategic activities such as file share cleanup, proactive guidance to end users on filing best practices, etc.
• Significant experience with law firm records management software applications (e.g., LegalKey, iManage Records Manager, FileTrail, iCompli) and law firm document management systems (e.g., iManage Work/Desksite/Filesite, NetDocuments)
• Strong understanding of offsite records storage vendor landscape and typical operations

• Exceptional project management, follow up, planning, organizational, analytical, and decision-making skills
• Experience with outsourced operations management a strong plus.

The Compensation range for this role is 115,000 to 150,000 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.