Director Of Operations

Opening Date: February 21, 2024

Department: St. Joseph County Department of Health

Salary: Up to $73,000/year

Location: 227 W. Jefferson Blvd., South Bend, IN 46601 – 8th Floor

Status: Full Time

Job Category: SO (Special Occupation)

FLSA Status: Exempt

Incumbent serves as Director of Operations for the St. Joseph County Department of Health, responsible for maintaining and directing daily operations, supervising Department of Health personnel and recommending and administering policies and programs. Incumbent is also involved in developing, managing, and maintaining volunteer, internship, and fellowship opportunities for the community.

DUTIES:

Administers department activities to effectively and efficiently provide St. Joseph County residents with public health services in accordance with professionally recognized standards and practices.

Supervises department personnel, including administering personnel programs and procedures, providing training, making work assignments, evaluating performance, reviewing position responsibilities and salaries, recommending personnel actions, and providing corrective instruction as appropriate. Recommends discipline and/or termination of employment to Health Officer as warranted.

Interviews candidates for new or vacant positions, makes hiring recommendations to the Health Officer and Board of Health, hires personnel upon approval from Health Officer, and performs annual evaluations of all managerial staff, as well as staff who directly report to him/her.

Reviews job descriptions and maintains the Department of Health organizational chart.

Maintains and develops internal controls and policies/procedures to provide direction and guidance to Department of Health staff. Conducts regular meetings with staff to review department operations and share relevant professional information.

In conjunction with Department of Health attorney, monitors changes in laws, legal requirements, and services in other departments and agencies affecting Department of Health operations. Works with Health Officer and Unit Directors to effectively assess operations and develop, revise, recommend to Board of Health, and implement new policies, procedures, and/or ordinances accordingly.

Works in conjunction with Health Officer to ensure both short-term and long-range goals of the department are met, revising goals in accordance with strategic direction of the department and monitoring progress toward achievement of these goals.

Ensures proper maintenance and filing of all Department of Health records, personnel files, and reports as required by Indiana Department of Health (IDoH), Board of Health, State Board of Accounts, and other government/regulating agencies.

Represents the Department of Health to the public when appropriate, responding to complaints and inquiries, attending meetings and conferences with IDoH and other government/County agencies, coordinating and/or resolving problems with services, responding to assistance needs, and providing information upon request. Presents at Board of Health, County Commissioner and County Council meetings as requested.

Develops and maintains a system by which individuals can volunteer with Department of Health where appropriate. This includes ensuring appropriate liability coverage and paperwork is completed in compliance with appropriate regulations.

Develops and maintain a system by which educational institutions can send students, including but not limited to medical students, nursing students, public health fellows, and undergraduate and graduate interns, to the Department of Health as part of their educational experience in public health. Develops and maintains a method for tracking the number of applicants and their placement within the Department of Health.

Attend educational workshops and training seminars as necessary for professional development.

Incumbent is required to occasionally work extended, evening and/or weekend hours and may travel out of town for meetings/conferences, sometimes overnight.

Serves on 24-hour call for public health emergencies.

Performs related duties as assigned.

I. JOB REQUIREMENTS:

Baccalaureate Degree in public health, public health administration, or business administration required. Master’s Degree in a relevant field with 2 years’ experience in management preferred.

Ability to meet all hiring and retention requirements, including passage of a drug test.

Ability to supervise personnel, including administering personnel programs/procedures, providing training, making work assignments, evaluating job performance, reviewing position responsibilities and salaries, recommending personnel actions, providing corrective instruction, and recommending discipline and/or termination of employment as warranted.

Working knowledge of County and department budget processes and involvement in drafting the budget in collaboration with the Health Officer and Director of Finance.

Practical knowledge of standard policies and practices of St Joseph County Department of Health, with ability to apply appropriate procedures accordingly.

Practical knowledge of standard principles and practices of public health, with ability to effectively develop, implement, and enforce Department policies and procedures accordingly.

Practical knowledge of federal, state, and local laws and regulations governing Department of Health operations, with ability to effectively monitor operations, maintain records and files, and draft department policies to ensure compliance with all legal requirements.

Working knowledge of standard English grammar, spelling, and punctuation, and ability to prepare documents, correspondence, and detailed written reports as required.

Ability to properly operate standard office equipment, including computer, copier, telephone, and calculator.

Ability to effectively listen, comprehend, and communicate orally and in writing with co-workers, other County/City departments, state departments and agencies, elected officials, related professional organizations, vendors, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.

Ability to compile, classify, and analyze data, and make data-driven decisions.

Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form.

Ability to work alone with minimum supervision with others in a team environment.

Ability to plan, coordinate, and organize work assignments and work on several tasks at a time, occasionally under time pressure or amidst distractions.

Ability to apply knowledge of people and locations, and to compare or observe similarities and differences between data, people, or things.

Ability to utilize good judgment in extreme and uncommon situations and maintain constructive relationships.

Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate or difficult persons.

Ability to identify steps necessary to reach objectives, define practical courses of action, and put into effect changes in policies and procedures.

Ability to provide public access to or maintain confidentiality of Department information and records according to state requirements and Health Insurance Portability and Accountability Act (HIPAA).

Ability to plan and deliver public speaking presentations.

Shall comply with all employer and Department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Incumbent is required to occasionally work extended, evening, and/or weekend hours and regularly respond to emergencies on a 24-hour basis or from off-duty status.

Possession of a valid driver’s license and demonstrated safe driving record.

II. DIFFICULTY OF WORK:

Incumbent’s work is broad-ranging and often requires careful consideration of complex circumstances and variables. Incumbent performs duties in accordance with generally applicable procedures and legal guidelines, exercising judgment to effectively administer, assess and improve Department operations, supervise personnel, respond to complaints, and ensure compliance with legal requirements. Decisions are restricted by only the broadest policy and/or guidance from supervisor.

III. RESPONSIBILITY:

Incumbent assures proper direction and administration of the St. Joseph County Department of Health. Goals and objectives of incumbent’s work are known, with highly unusual circumstances discussed with Health Officer at incumbent’s discretion. Work is primarily reviewed for effect on Department of Health goals and objectives, compliance with legal requirements, and continuing quality of Department of Health services for St. Joseph County.

IV. PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent communication with co-workers, other County/City departments, state departments and agencies, elected officials, related professional organizations, vendors, and the public for purposes of exchanging information, rendering service, instructing, and negotiating.

Incumbent reports directly to Health Officer.

V. PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties primarily in a standard office environment, involving sitting/walking at will, sitting for long periods, lifting/carrying objects weighing less than 25 pounds, bending, close vision, depth perception, handling/grasping/fingering objects, keyboarding, hearing sounds/ communication, and speaking clearly.

Incumbent is required to occasionally work extended, evening, and/or weekend hours and regularly respond to emergencies on a 24-hour basis or from off-duty status.

Interested candidates may apply at: https://sjc.ezhiregov.com/, If a certification or license is required, please be sure to attach the documents.