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Form of workJob Description
As the Director of Operations for our award-winning, fast-casual lobster shack brand, you will be responsible for overseeing a region of 7+ units across the country, building and leading a skilled management team with a focus on diversity and inclusion, analyzing financial performance, and creating a best-in-class guest experience while championing the company's core values. You will work as part of a close-knit Operations department based in NYC and travel up to 50% of the time.
How You Will Contribute:
- Overseeing a region of 7+ units across the country and building a skilled and dynamic management team for your region with a focus on diversity and inclusion.
- Leading by example to create a best-in-class guest experience by actively working alongside your teams on the line when visiting your locations.
- Utilizing your deep financial acumen to analyze your region’s results and discover opportunities in all financial categories.
- Championing the company’s core values of Taste, Transparency, and Purpose and helping achieve the goal of becoming the world’s most respected seafood brand.
- Analyzing sales and controlling expenses, payroll, and inventory.
- Communicating with your teams and reporting on their results on a daily basis.
- Utilizing your exceptional attention to detail, safety, cleanliness, and organization.
- Communicating our mission of serving sustainable, traceable seafood.
What You Will Accomplish:
- Creating a skilled and dynamic management team.
- Creating a best-in-class and memorable guest experience.
- Analyzing your region’s financial results and discovering opportunities in all financial categories.
- Helping achieve the goal of becoming the world’s most respected seafood brand.
- Communicating with your teams and reporting on their results on a daily basis.
What You Will Receive:
- Competitive salary of $100K-110K DOE
- Bonus potential up to 15-20% of base salary
- Comprehensive benefits package including medical, dental, and vision
- Company-sponsored 401k program with matching potential
- 12 PTO days and 5 Sick Days per year
- Pre-Tax Commuter Benefits (where applicable)
- Monthly MTA Metrocard (in NYC)
- Employee discounts at all of our locations plus our online market
- Free access to mental health resources and licensed counselors
- Company-sponsored phone and laptop
- Casual dress code and environment
- Opportunities for advancement in a growing company
What We Seek:
- 3+ years experience managing multiple restaurant units (ideally 7+ locations)
- Confidence in training, development, and on-the-job coaching
- Strong financial acumen, including an understanding of P&Ls and COGs
- Ability to synthesize data into actionable items
- Very strong written and verbal communication skills
- Desire to jump into the field every day- not interested in a desk job
- Experience managing multi-unit managers
- Team players who thrive in a collaborative environment
- Individuals who are committed to making a positive impact on the world around them
RestaurantZone is one of the fastest-growing national recruiting agencies in the hospitality/restaurant space. We are a research-based retained recruitment agency & hybrid tech company that focuses on key roles for restaurants and hospitality. RestaurantZone has been featured in National Restaurant News and Total Foods Service Magazine and has worked with reputable brands like Red Lobster, Vapiano's, Chick-fil-a, Sbarro’s, McDonald's, Domino's, Cracker Barrel, Google, and Facebook. We are the cutting edge of recruiting with tech-savvy recruiters with over 100+ collective years of experience working on the team. We have hundreds of jobs to fill and grow! Our recruiters work the entire country and focus on all major locations including Los Angeles, San Diego, New York City, Chicago, Miami, Atlanta, Washington DC, Houston, Las Vegas, Denver, Hawaii, and more!
