Director Of Operations

Job Overview:
As the Director of Operations for A Real Home Away, you will be an integral part of our property leadership team, responsible for ensuring the smooth operation of our diverse portfolio of properties. You will lead a team of professionals, oversee property maintenance, and foster positive relationships with tenants and property owners. This position offers an exciting opportunity to make a significant impact and contribute to the success of our company.

Key Responsibilities:

Property Maintenance and Compliance:

• Develop and implement comprehensive maintenance plans to ensure properties are well-maintained and comply with safety and regulatory standards.
• Coordinate with maintenance teams and vendors to promptly address repair requests, conduct routine inspections, and manage property improvements.
• Establish preventive maintenance schedules to minimize downtime and maximize property value.

Tenant and Owner Relations:

• Cultivate positive relationships with tenants, addressing their needs promptly and professionally.
• Serve as a primary point of contact for property owners, providing regular updates on property performance.

Financial Management:

• Develop and manage property budgets, ensuring expenses are controlled and aligned with revenue goals.
• Monitor rent collection and implement strategies to optimize rental income.

Vendor Management and Contract Negotiation:

• Select, contract, and oversee vendors, ensuring high-quality service delivery.
• Negotiate contracts and monitor vendor performance.

Process Improvement:

• Review existing processes and workflows throughout the property management cycle, including tenant onboarding, maintenance requests, rent collection, and lease renewals.
• Identify bottlenecks, inefficiencies, and areas for improvement by soliciting feedback from team members and stakeholders.

On-Call Management:

• Create schedule and train resources for on-call times (we have a 24-7 on call service but additional assistance is sometimes needed).
• Be available outside of regular business hours to address urgent issues and emergencies (this is limited)

Data Analysis and Reporting:

• Analyze operational data to identify trends and opportunities for improvement.
• Prepare regular reports for senior management, summarizing property performance and operational metrics.

Qualifications:

• Bachelor's degree in Business Administration, Real Estate Management, or related field (preferred).
• Strong leadership and team-building skills, with a track record of effectively managing teams.
• Excellent communication and interpersonal abilities.
• Strong analytical skills and attention to detail.
• Ability to work on-call and respond to urgent issues outside of regular business hours.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person