Director Of Operations

Bethany Medical Clinic of New York is searching for a Director of Operations to join our team in New York, NY. The successful candidate will be responsible for the overall operational aspects of the clinic, including the development and implementation of efficient policies and procedures, and ensure the quality of patient care. This position offers a salary of $120,000 - $150,000 and a unique opportunity to make a meaningful impact on our patient’s lives and health outcomes. We are looking for an experienced leader with a passion for excellence, excellent communication skills, strong organizational abilities, and a commitment to excellence.

$120,000 - $150,000

The responsibilities of the Operations Manager include:

• Streamlining administrative processes
• Engaging and supporting the clinical and administrative teams and building positive organizational culture
• Improving financial stability
• Ensuring compliance
• Being a driving force for business development and implementing development strategies agreed upon with the CEO

What we are looking for:

Educational Background:

• A bachelor's degree in a relevant field, such as healthcare management, business administration, or a related discipline.
• Many candidates hold a master's degree (MBA, MHA, or similar) for a more competitive edge.

Experience:

• At least 3 years of experience in healthcare administration, ideally in leadership roles.
• Experience in a senior management role within a healthcare setting is highly desirable.
• Experience in a multi-specialty practice like dermatology and endocrinology is a plus.

References and Proven Success:

• Strong references and a track record of success in similar roles or settings.

What soft skills should a candidate have?

• Leadership: The ability to inspire, guide, and motivate the team to achieve common goals and navigate challenges effectively.
• Communication: Excellent communication skills to interact with providers, staff, patients, and external stakeholders, ensuring clear and efficient exchange of information and ideas.
• Problem-Solving: Strong problem-solving and critical thinking skills to address operational challenges and make informed decisions.
• Team Building: The capability to foster a collaborative and positive work environment, encouraging teamwork and mutual support among employees.
• Adaptability: Flexibility to adapt to changes in healthcare regulations, technology, and industry trends, and to lead the practice through these transitions.
• Conflict Resolution: Skill in managing conflicts and disputes within the team and addressing them in a constructive and fair manner.
• Emotional Intelligence: The ability to understand and manage one's emotions and empathize with others, fostering better interpersonal relationships and patient care.
• Strategic Thinking: A long-term perspective, including the ability to develop and implement strategic plans to drive the practice's growth and success.
• Time Management: Effective time management skills to prioritize tasks and manage multiple responsibilities efficiently.
• Stakeholder Relationship Management: Building and maintaining positive relationships with external stakeholders such as insurance providers, regulatory bodies, and vendors.
• Patient-Centered Approach: A deep commitment to patient care and satisfaction, ensuring that the patient experience remains a top priority.
• Negotiation Skills: The capacity to negotiate contracts, agreements, and partnerships that benefit the practice.
• Innovation: An open-minded approach to exploring and implementing innovative solutions and technologies to improve practice operations and patient care.
• Crisis Management: The ability to remain calm and make well-informed decisions during high-stress situations or emergencies.
• Ethical Conduct: A strong sense of ethics and integrity in managing healthcare operations and ensuring patient confidentiality.
• Networking: The capability to build and maintain professional networks within the healthcare industry to stay updated on best practices and opportunities.

What technical/hard skills should a candidate have?

• Healthcare Management: A strong foundation in healthcare management, including an understanding of healthcare regulations, compliance, and industry standards specific to New York state and Manhattan.
• Financial Acumen: Proficiency in financial management, including budgeting, revenue cycle management, and cost control to ensure the practice's financial stability and growth.
• Data Analysis: The ability to analyze and interpret data, including key performance indicators (KPIs), to make informed decisions and drive operational improvements.
• Health Information Technology (HIT): Familiarity with healthcare information systems and electronic health records (EHR) to optimize the use of technology in practice operations.
• Strategic Planning: Expertise in developing and executing strategic plans to drive the practice's growth, improve patient care, and stay competitive in the market.
• Quality Assurance and Improvement: Knowledge of quality improvement methodologies and the ability to implement quality assurance programs to enhance patient care outcomes.
• Operational Efficiency: Skills in process optimization, workflow management, and resource allocation to streamline practice operations and enhance efficiency.
• Contract Management: Experience in negotiating and managing contracts with insurance providers, suppliers, and other partners to benefit the practice.
• Risk Management: The ability to identify and mitigate risks related to patient safety, compliance, and legal matters.
• Project Management: Proficiency in project management methodologies to plan and execute initiatives and changes effectively.
• Human Resources Management: Knowledge of HR practices, including recruitment, training, performance evaluation, and compliance with labor laws.
• Inventory and Supply Chain Management: Skills in managing medical supplies, equipment, and inventory efficiently to minimize waste and control costs.
• Facility Management: An understanding of the maintenance and operational needs of the physical clinic or clinics within the practice.
• Legal and Regulatory Compliance: Awareness of healthcare laws, regulations, and accreditation requirements, as well as the ability to ensure the practice's adherence to these standards.
• Patient Experience Enhancement: Strategies for improving the patient experience, including patient engagement, satisfaction surveys, and service quality improvements.
• Telehealth and Digital Health: Knowledge of telemedicine and digital health technologies, which have become increasingly important in the healthcare industry.
• IT and Security: Proficiency in managing healthcare IT systems and ensuring data security and patient confidentiality.
• Supply Chain Optimization: Understanding of supply chain principles and the ability to optimize procurement and inventory management.
• Emergency Preparedness: Planning and execution of emergency preparedness protocols to ensure patient and staff safety during crises.

We value our patients’ time and busy schedules. That is why we offer early morning and after-work hour appointments at our conveniently located Murray Hill office in New York City. You can expect a personalized, non-corporate approach and compassionate care. We embrace the contemporary philosophy that primary care should be predictive, rather than reactive. We not only listen to our patients, but we help them shape their own healthcare journey.

Core Values:

THOROUGHNESS – We are consistently diligent in the delivery of care.

INCLUSIVITY – We embrace and value diversity throughout our organization and our patient

population.

WARMTH – We lead with empathy, caring, and respect in all our interactions with patients, providers, and each other.

If you want a career, not just a job, with a purpose and strong sense of community at a growing organization that you will be proud to be a part of; apply now and learn more about us at www.bmcofny.com