Director Of Operations

ERCO Ceilings & Interiors has been providing interior solutions to residential and commercial clients throughout the tri-state area for 60 years. Family owned and operated, ERCO brings a unique combination of products and services unlike anyone else in the industry. Pride, integrity, and willingness to adapt has awarded them the opportunity to work on countless initiatives and foster long lasting relationships.

Functional Areas of Responsibility: Job/Field Production, Job Scheduling, Estimating, Purchasing, Warehousing & Logistics, Inventory, Operations Fleet and Operations Facilities.

Position Overview:

The primary function of the Director of Operations is to be responsible for leadership, management, and execution of work practices necessary to ensure the profitable operational performance of the business. Specifically, to deliver all production services required to achieve a superior level of customer satisfaction. Maintaining profitable margins, people training and development, efficiency of work processes, controlling costs, customer satisfaction and safety, and attendance/participation at executive committee meetings are all key metrics for this position.

Primary Responsibilities:

• Foster and sustain a positive, team-oriented, and customer-focused culture. Teach and reinforce our mission statement to subordinates so that it infiltrates employee’s actions.
• Maintain strict confidentiality of internal business information to outsiders and on a need-to-know basis to employees.
• Plan, organize, direct, and control the operations-related services of the business.
• Develop and implement operations-wide policies and procedures. Ensure compliance with applicable company policies and governmental regulations.
• Provide overall direction to ensure the safe delivery of quality installation projects on time and within budget. Hold subordinates accountable who fail to meet this operational standard.
• Maintain profitable gross profit margins on contracting jobs. (Margin percentages will be defined after further analysis.)
• Operate within constraints of budget on operations-related overhead. (Budget will be defined after further analysis.)
• Oversee purchasing and inventory management.
• Improve/streamline work processes to increase efficiency, reduce waste and improve safety.
• Develop and foster a highly productive team. Set and document performance goals for all subordinates. Develop job descriptions for all subordinates and conduct semi-annual performance reviews.
• Challenge your people to grow their skill sets. Assess technical and safety proficiencies, especially of field personnel, and take corrective action where necessary.
• Coordinate training and development for subordinates according to their needs.
• Ensure quality workmanship. Develop a quality assurance program to test or measure installers’ proficiencies and work product.
• Conduct regular consultative meetings with other functional managers to discuss systemic weakness and outstanding issues for further improvement and/or resolution.
• Work with others to help develop and maintain efficient and effective software programs related to operations management and activities (e.g., purchasing/inventory and fleet/equipment management, job scheduling/costing, etc.)
• Develop a plan and budget for operations-related facilities. Upon approval of budget, execute plan accordingly.
• Work with safety coordinator to ensure training needs are met.
• Always be involved with record keeping as it pertains to accidents, injuries, illnesses and incidents to ensure proper documentation and that procedures are put in place to correct any unsafe behavior or actions.

Disclaimer: This job specification is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by the CEO.

Benefits:

• Medical
• Dental
• Vision
• 401K with Company Matching
• Paid time off
• Life Insurance (Company Paid)
• STD/LTD Insurance (Company Paid)
• and more perks!

Skills and Competencies:

• Possess high moral character and personal integrity.
• Demonstrate an in-depth knowledge of construction products/services and operations management and practices, including first-hand knowledge of “means and methods” of installation.
• Ability to maximize resource allocation, including job labor scheduling, materials and inventory management, equipment, and vehicle management.
• Demonstrate proven leadership, management, and motivational skills. Ability to promote a team environment.
• Excellent communication skills, including oral, written and presentation ability.
• Ability to conduct interpersonal relationships and public relations in a personable and professional manner.
• Excellent time management, negotiation, and delegation skills.
• Ability to use Microsoft Office and internal computer reports.
• Ability to work well under pressure and deliver profitable results.
• Ability to recruit/develop talent in your areas of responsibility.
• Ability to analyze and perform industry best practices.
• Ability to strategize best approaches to customer relationships and operational methods.

Educational Requirements:

• A minimum of a bachelor’s degree in business administration, construction management or civil engineering.
• A track record of industry learning, personal and career growth, including Continuing Education and certifications relevant to the industry.

Career Experience:

• A minimum of 15 years industry experience with 10 years of management experience in a service-focused construction operations leadership role.
• Preferred additional areas of knowledge include construction project management, estimating, budgeting and strategic planning.