Director of Learning & Development

KCI Wireless Job Invitation for

Director of Learning & Development

Hi, there! We are KCI Wireless, and we’re stoked to welcome you to the exciting, ever-changing world of Wireless sales and service! KCI Wireless is a T-Mobile Premier Retailer for the T-Mobile and Metro by T-Mobile brands who serve over 73 million Americans. Our proud story of success over the past 26 years, led and influenced by our DOPE Team, carries a legacy of Success, Growth, and True Uniqueness.

Essential Duties

At KCI, our people are our greatest asset and we put a strong focus on providing the attention and development necessary to drive employee success. As the Director of Learning & Development, you will take the lead on creating, implementing, and continuously improving Learning & Development programs to bring impact throughout the full employee life cycle.

Responsibilities and essential job functions for this role include but are not limited to the following:

• Drive the creation, execution, maintenance, and outcomes of Learning and development programs
• Strategically craft training program design into an innovative, technologically forward thinking and operational efficient solution that balances quality of employee experience and operational cost of delivering

• Develop ongoing learning needs analysis to identify skill gaps and development opportunities to support company growth and strategy
• Strategically monitor, evaluate, and provide results of the effectiveness and value (ROI) of Learning and development programs and processes
• Lead and develop a high performing field training manager team
• Facilitate the meaningful involvement and engagement of senior leaders in the enhancement of company performance and employee development
• Facilitate cooperation of diverse groups and departments to build organizational effectiveness
• Drive training program completion across all company employees

Qualifications

• Bachelor’s Degree in Human Resources, Business, or related field preferred
• Minimum 5 years experience in a relevant supervisor- level Learning and Development, Training, or Organizational Development role
• Minimum 5 years experience in wireless retail industry; specifically with T-Mobile preferred
• Excellent interpersonal, organizational, presentation, and project management skills related to prioritizing and executing timely deliverables within timeline, scope, and budget

• Ability to understand business needs to drive buy-in among company leaders to enable transformation and advance strategic priorities while building rapport and fostering a collaborative working environment
• Extensive experience in leading large scale, company-wide development and deployment of LMS programs
• Passionate about people development and have genuine interest in transforming employee learning
• Travel required