Director Of Food & Beverage - Intercontinental Mark Hopkins

As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

Every day is different, but you’ll mostly be:

People

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect.
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR elated actions where needed.

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned.
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
• Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
• Regularly communicate with guests to ensure expectations are met.

Responsible Business

• Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions.
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef.
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste.
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• May also serve as manager on duty.

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals.
• Monitor budget and control expenses with a focus on food, beverage, and labor costs.
• Working with the catering office, identify additional sales opportunities to enhance revenue.
• Drive promotions that deliver great dining experiences for guests at a good value.
• Make sure credit and financial transactions are handled securely.

Accountabilities

This is the top food and beverage job in a large, luxury hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet facilities.

Key Skills & Experiences

• 4+ years’ related experience, including management experience
• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
• Must speak local language
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

What you can expect from us:

The annual pay range for this role is $130,000 to $140,000. This range is only applicable for jobs to be performed at InterContinental Mark Hopkins. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. A team member’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not applicable for Colorado applicants.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.