Director Of Credit And Collections

At F.W. Webb, we’ve spent over 150 years building the biggest privately owned and family-run business of its type in the Northeast. Thanks to our loyal customers, today we’re proud to be the largest wholesale distributor of plumbing, heating, HVAC/R, pipe, valves and fittings and more in the Northeast. With a 1M sq. ft distribution center, an extensive inventory, expert advice, personalized customer service and a dedicated fleet of trucks that travel across our nine-state footprint, F.W. Webb supports the needs of all customers, from single-van contractors to the operators of large facilities. Whether it be a residential, commercial, industrial or institutional planned project, emergency job or ongoing maintenance and repairs, F.W. Webb has what you need, when and where you need it. With over 100 locations in nine states, visit fwwebb.com to find the one nearest you. At F.W. Webb, every customer counts – and has since 1866.[SM1] [LA2]

We are currently seeking a seasoned professional to lead our Credit & Collections team.

Responsibilities:

· Direct all credit, collections, and cash application functions for the company

· Lead, manage, develop, and train team of Credit, collections & cash application professionals

· Continually assess team and processes. Design and implement process improvements to improve cash flow and minimize outstanding receivables.

· Oversee the establishment and review of appropriate customer credit lines.

· Negotiate and communicate with Sales regarding credit decisions. Recommend payment terms and credit limits to new and existing customers.

· Interpret customer financial information to determine credit worthiness, advising them of payment terms and credit limits. Periodically review and adjust credit limits as needed.

· Monitor cash receipts and application of adjustments to customer accounts.

· Negotiate with customers to arrange payment plans or to provide additionally required documentation in order to facilitate payment of outstanding receivables.

· Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account to an outside collections’ agency.

· Provide analysis and feedback regarding the collection issues resulting from internal processes such as, sales, pricing, billing, and other transactional processes.

· Work within the company's credit policy, recommending changes as necessary to support sales growth and process improvement while limiting risk.

· Work with other departments to resolve and collect payment for disputed charges.

· Manage collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts, and referring accounts to collection agencies

· Perform all other projects as directed by the Credit Manager.

Qualifications:

· Bachelors’ degree in Finance or related field

· 7-10 years’ experience in a similar role

· Excellent verbal and written communication skills

· Effective leadership, delegation, and prioritization skills

· Exceptional analytical skills and knowledge of financial principles

· Keen attention to detail

· Ability to work in a fast paced environment

· Occasional travel

Job Type: Full-time

Pay: $145,000.00 - $225,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Parental leave
• Profit sharing
• Retirement plan
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Bedford, MA 01730: Relocate before starting work (Required)

Work Location: In person