Director of Continuous Improvement

We are looking for a Director of Continuous Improvement to oversee our rapidly growing real estate brokerage. This is a great opportunity for a respectful, proactive individual with a collaborative working style that is looking for a long-term career opportunity in the real estate industry; where they can make a real difference and “move the needle” week to week. Our core team has ranked in the real estate industry as leaders and top producers for the last 15 years and we are looking to add a Superstar to the family. The perfect candidate for this important role is a master of execution and gets things done, an implementer that can put out fires and ensure they never come back again. Our ideal candidate will know how to use words like efficiency and simplicity in their daily lives and will have a passion for helping others do the same. Paying attention to the numbers will be a regular thing, bringing new systems and standards to an already successful team will be your passion and primary objective.
As a key part of the management team, you will assume responsibility for the overall management of internal and external staff, tenant and client relations, and operations. You will be responsible for increasing the bottom line thru the development and execution of growth and expansion plans while optimizing clients’ asset values and ensuring the amazing customer relationships and company culture that we have built is maintained.

Duties of the Director of Continuous Improvement:

• Assist in developing and implementing policies, procedures, and techniques for scaling the business by 300% in 3 years.
• Integrate all the major operating functions of the business.
• Ensure all aspects of operations are aligned with the strategic initiative of the organization
• Drive operational maturity through the build-out of strategic and scalable systems and operational framework.
• Collaborate with the executive leadership team to create an annual operations plan and budget
• Direct, coordinate, and oversee the day-to-day operations of the team and ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency.
• Oversee interviewing, hiring, firing, evaluating, and disciplinary needs for all operations staff
• Provide mentorship, coaching, and performance management to direct reports
• Provide strategic and tactical leadership for the company and its affiliates
• Identify opportunities to increase efficiencies, control costs, and stay current in operational best practices.
• Develop and implement systems for reporting and measurement as supported by data and KPI’s.
• Intervene and/or respond to critical incidents and put together the plan to ensure they never happen again.

Our ideal applicant will have:

• 5+ years previous management experience
• Previous experience in an operations role
• Prior direct P&L responsibility and an entrepreneurial spirit
• Ability to navigate a fast-paced, operationally complex environment
• A practical, fact-based thought pattern
• An enjoyment working with data, systems, and processes
• Attention to detail, accuracy, and follow-through.
• Experience in the real estate industry is preferred
• Experience using Salesforce, Asana, and/or Appfolio a huge plus.

Our Company Offers:

• Competitive starting salary with uncapped profit sharing potential
• Health benefits
• Matching 401K
• Great company culture and work environment
• The opportunity to get in on the ground floor of an established business ready to SCALE!

Capstone is a growing real estate brokerage that offers a better real estate experience through transparency, experience, and education. Our core values: Be Humble, Stay Curious, Show Up, Make The Call, and Level Up, are values our team tries to embody every day.
As part of the applicant process, we would like to ask you to find 5-6 uninterrupted minutes to take a survey. We want to ensure you are a good fit for us and we want to be a good fit for you. We want this to be a win-win situation and most importantly, we want you to love coming to work every day.
Please use this link to take the survey: https://go.apply.ci/s/7L4J1B7T6

• Assist in developing and implementing policies, procedures, and techniques for scaling the business by 300% in 3 years.
• Integrate all the major operating functions of the business.
• Ensure all aspects of operations are aligned with the strategic initiative of the organization
• Drive operational maturity through the build-out of strategic and scalable systems and operational framework.
• Collaborate with the executive leadership team to create an annual operations plan and budget
• Direct, coordinate, and oversee the day-to-day operations of the team and ensure that everyone is truly following and adhering to the company’s core processes and operating system with consistency.
• Oversee interviewing, hiring, firing, evaluating, and disciplinary needs for all operations staff
• Provide mentorship, coaching, and performance management to direct reports
• Provide strategic and tactical leadership for the company and its affiliates
• Identify opportunities to increase efficiencies, control costs, and stay current in operational best practices.
• Develop and implement systems for reporting and measurement as supported by data and KPI’s.
• Intervene and/or respond to critical incidents and put together the plan to ensure they never happen again