Address
Form of workJob Description
We are a 172-bed acute-care facility serving the residents of Orange County. We serves the Orange County and great Long Beach areas. Specializations include a dedicated outpatient facility that houses cancer, imaging, and infusion centers, a bi-plane catheterization lab, robot-assisted surgery capabilities, an Orthopedic Destination Center, and radiation oncology physician services provided by UCLA Health. Awards and distinctions include the American Stroke Association Get With the Guidelines Gold+ Performance Achievement Award for Stroke with Honor Roll Elite Plus and Target: Type 2 Diabetes Honor Roll and a Comprehensive Stroke Center designation by DNV-GL.
We offer competitive salaries and benefits including a matching 401(k), several health & dental plans to choose from, generous tuition assistance plans, and relocation assistance for select positions.
SUMMARY
Provides leadership and guidance at all intradisciplinary team members in overseeing the day to day operations of the Cancer Center. Collaborates with physician members of the health care team to ensure high quality of care for all patients. Performs duties in support of, and in compliance with licensing, accrediting, and regulatory agencies. Reports directly to COO of hospital and must follow supervisory orders as well as respond to customers (patients/families) and physicians' needs.
TECHNICAL SKILLS/JOB SPECIFIC SKILLS/ESSENTIAL FUNCTIONS
TELEPHONE SKILLS – Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.
POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.
TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
PRODUCTIVITY –Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
Provides leadership and guidance to all intradisciplinary team members in the Oncology Service line, including but not limited to: Technologists, Physicist, Dosimetrist, Registered Nurse, Office Staff, Tumor Registry, Patient Navigator and Infusion Center Staff.
Partners with physicians providing services in Radiation Oncology and referring Oncologists to provide optimal patient care, and in compliance to hospital processes, guidelines and policies.
Provides leadership and guidance to all intradisciplinary team members in the Oncology Service line, including but not limited to: Technologists, Physicist, Dosimetrist, R
Directs Quality and Safety plan for the Oncology service line using the latest guidelines set forth by ACR and ASTRO. Responsibilities include development, implementation, and monitoring of action plans and reporting outcomes to appropriate hospital committees.
Directors the Cancer Center in survey preparation tasks, including reporting issues related to readiness in a timely manner in order to successfully receive accreditation.
Ensures QC program is maintained consulting with medical physicist.
Develops and updates policies according to regulatory agency guidelines.
Leads implementation of new equipment supporting Radiation Oncology services, including but not limited to a replacement Linear Accelerator, ARIA upgrades, MapCheck, workstations and vault construction.
Monitors existing maintenance contracts and recommends new service contracts for the service line.
Maintains department radiation exposure film badges and reports and ensures employee compliance.
Maintains financial performance for the service line, including the management of labor, contracts, supplies and all other resources associated with the service line.
Acts as a liaison to other hospital departments in coordinating the care of Cancer patients throughout the hospital, including hospital inpatient units, OR, Imaging and of the clinical departments.
Partners with other leaders to provide education and support to inpatient nurses providing care for cancer patients (i.e. inpatient infusion)
Partner with radiology leaders to manage MQSA status for mammo program.
Works with Radiation Safety Officer to assure appropriate management of radioactive materials of ionizing radiation.
Provides a safe environment for patients, staff, and families by ensuring proper signage, use of radioactive materials and usage of appropriate safety practices.
Assures that department equipment is properly maintained in accordance with regulatory and licensing agencies.
Ensures minimal number or patient and physician complaints and problems. Provide prompt and effective resolution of same.
Staffs the department in a productive and efficient manner in accordance with budgetary requirements with assuring adequate coverage for providing quality patient care.
Evaluates performance of department personnel and takes proper disciplinary action as necessary.
Performs other duties as assigned
A. CUSTOMER SERVICE-G.E.M PROGRAM (GO THE EXTRA MILE)
Takes personal responsibility for providing quality services every day
Displays outstanding customer service skills:
• Greets all customers warmly
• Introduces self and calls patients/ customers by name
Provides all assistance needed in a friendly and caring manner
Looks for opportunities daily to “Go the Extra Mile” in not only meeting customer needs but exceeding expectations.
Displays sensitivity to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law. Respects, accepts and anticipates spiritual and personal needs.
B. KEY SUCCESS FACTORS
ATTENDANCE – Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
PUNCTUALITY – Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all break and meal periods.
GENERAL WORK HABITS – Readily accepts work assignments in a positive manner. Performs work that is accurate, timely, neat and consistent. Documentation is legible.
SAFETY- Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately
APPEARANCE – Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.
CONFIDENTIALITY – Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
ANNUAL REQUIREMENTS – Completes annual requirements (PPD, health requirements, Annual Update, Ethics training, licensure and/or professional certification) on time.
TRAINING AND EXPERIENCE
QUALIFICATIONS
MANDATORY:
B.S. in Health Care Administration, Nursing or related field. Masters in Business Administration or Health Care Administration preferred.
Five Years experience as a supervisor in Radiation Therapy or previous experience as a Director in Radiation Therapy.
PREFERRED:
Must have strong clinical background
Comprehensive communication skills
Effective leadership philosophies
Proficient in use of computer and most software programs, able to use fax machine, copier, calculators. Proficient in excel.
