Director Of Admissions Crm

Description

Department: Admissions

Type: Full-time, Staff

Reports to:Director of Admissions

The Director of Admissions CRM supports the admissions process and enrollment functions by managing the Admissions CRM and associated applications. The individual should have experience with Salesforce, Target X, Demand Tools, Informatica, and FormAssembly. Experience in higher education is a bonus.

Responsibilities

• Manage all Admissions-related data management functions, including data entry and tracking.
• Maintain and regularly update process documents and provide support and training to Admissions staff and other departments as needed.
• Maintain data accuracy, cleanliness, and completeness of records.
• Continuously improve workflows to automate and enhance data collection.
• Process applications daily, review and correct integration errors. Develop and maintain dashboards and supporting analytics.
• Create, update, and maintain email communications campaigns and recruitment event listings.
• Manage vendor relationships, including software modifications and updates, and uploads.
• Supervise data management support staff.
• Other duties as assigned.

Requirements

Preferred Candidate Qualifications

• Bachelor's degree, preferably in Computer Science or a related degree.
• Three to four years experience utilizing CRM, marketing automation and/or email campaign communication systems.
• Excellent interpersonal communication skills to work with applicants, students, faculty, staff and administrators in complex situations that require combining knowledge, diplomacy and analytical skills to find solutions within College policy.

Stephens College is a women's college proudly located in downtown Columbia, MO, home to the University of Missouri and two private colleges with a total student population of about 40,000. Since our founding in 1833, we've been offering innovative, career-focused programs sound in the liberal arts with a focus on creative arts and sciences. We take a hands-on, experiential approach to education, making sure our students get both quality classroom instruction and external work experiences that complement their coursework. Stephens College prepares students to become leaders and innovators in a rapidly changing world. Graduate, online, and certificate programs are available to women and men as part of our commitment to lifelong learning. 

The college prides itself on fostering a close-knit faculty community and on providing a welcoming, learning-centered environment for students. The learning community is distinguished by small classes, close engagement with faculty, intellectual rigor, and dynamic programs of study that reflect the College's mission of lifelong learning. Stephens College contributes to the vibrant social and cultural climate which makes Columbia such a desirable place to live.

Stephens College does not discriminate in its employment practices or in its educational programs or activities on the basis of age, color, disability, gender expression and identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status and all other classifications protected by law. Stephens College also prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Reports of misconduct, questions regarding Title IX or disability accommodations, any other concerns related to equity or noncompliance, or requests for a complete copy of the College's policy should be directed to the Stephens College Equity Compliance Team at equity@stephens.edu,  www.stephens.edu/equity or (573) 876-2321 or the Assistant Secretary of Education within the Office for Civil Rights (OCR) at http://www.ed.gov/ocr