Director Of Admissions

Summary

The Director of Admissions and Outreach is responsible for overseeing the admissions and outreach processes at Jaywalker Lodge. The Director ensures that the center provides high-quality, compassionate, and ethical services to individuals and families seeking help for substance use disorders and co-occurring mental health issues. The Director also develops and implements strategies to increase the visibility and reputation of Jaywalker Lodge in the recovery community and among referral sources.

Responsibilities

· Manage and supervise the admissions and outreach staff, including hiring, training, coaching, evaluating, and disciplining.

· Establish and monitor the admissions and outreach policies, procedures, and standards, ensuring compliance with state and federal regulations, accreditation standards and ethical codes.

· Coordinate and facilitate the intake, assessment, and admission of clients, ensuring that they receive an appropriate level of care and services.

· Develop and maintain positive relationships with referral sources, such as interventionists, industry professionals, therapists, hospitals, and other treatment centers and recovery service providers.

· Plan and execute outreach and marketing activities, such as presentations, events, webinars, social media campaigns, newsletters, and brochures, to promote Jaywalker's programs and services.

· Utilizing the CRM system to analyze and report on admissions and outreach data, such as inquiries, referrals, admissions, occupancy, retention, satisfaction, and outcomes.

· Identify and resolve any issues or barriers that may affect the admissions and outreach processes, such as staffing, resources, communication, documentation, quality, or customer service.

· Participate in the center's leadership team, providing input and feedback on the strategic planning, budgeting, program development and quality improvement.

· Represent the center in professional and community forums, such as conferences, workshops, committees, and coalitions, to enhance the center's reputation and network.

· Act as liaison between guarantor and insurance providers and assist with insurance questions.

· Participates in crisis interventions as needed, utilizing intervention techniques.

Essential Functions

· Ability to communicate effectively, both verbally and in writing, with diverse audiences, such as clients, families, staff, referral sources, media and public.

· Ability to lead, motivate and inspire a team of Admissions and outreach professionals, fostering a culture of collaboration, accountability, and excellence.

· Ability to use critical thinking skills to make sound decisions and resolve conflicts.

· Ability to manage multiple tasks and projects, prioritize and delegate, and meet deadlines and goals.

· Ability to use computer and software applications, such as Microsoft Office, electronic health records, CRM, and web-based platforms.

· Ability to travel within the service area and occasionally outside the state, as required by the outreach and marketing activities.

· Ability to work flexible hours, including evenings and weekends, as needed by the admissions and outreach demands.

Skills and Knowledge

· Knowledge of the principles and practices of Admissions and outreach in the behavioral health field.

· Knowledge of substance use disorders and co-occurring mental health treatment modalities, levels of care and best practices.

· Knowledge of the state and federal regulations, accreditation standards and ethical codes related to admissions and outreach.

· Knowledge of the community resources and referral sources for substance use disorder and co-occurring mental health services.

· Knowledge of marketing and public relations strategies and techniques for the behavioral health field.

· Skill in developing and delivering effective presentations and messages to various audiences.

· Skill in building and maintaining positive and professional relationships with internal and external stakeholders.

· Skill in analyzing and interpreting data and producing clear and accurate reports.

Educational Requirements

· Bachelor’s degree in behavioral health, social work, counseling, psychology, business, marketing, communication, or related field. Master’s degree preferred.

· Minimum of three years of experience in admissions and outreach in the behavioral health field, preferably in a substance use disorder and co-occurring mental health treatment setting.

· Minimum of three years of experience in a supervisory or managerial role.

· Current and valid driver's license and insurance.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Carbondale, CO 81623: Relocate before starting work (Required)

Work Location: In person