Summary
The Director of Admissions and Outreach is responsible for overseeing the admissions and outreach processes at Jaywalker Lodge. The Director ensures that the center provides high-quality, compassionate, and ethical services to individuals and families seeking help for substance use disorders and co-occurring mental health issues. The Director also develops and implements strategies to increase the visibility and reputation of Jaywalker Lodge in the recovery community and among referral sources.
Responsibilities
· Manage and supervise the admissions and outreach staff, including hiring, training, coaching, evaluating, and disciplining.
· Establish and monitor the admissions and outreach policies, procedures, and standards, ensuring compliance with state and federal regulations, accreditation standards and ethical codes.
· Coordinate and facilitate the intake, assessment, and admission of clients, ensuring that they receive an appropriate level of care and services.
· Develop and maintain positive relationships with referral sources, such as interventionists, industry professionals, therapists, hospitals, and other treatment centers and recovery service providers.
· Plan and execute outreach and marketing activities, such as presentations, events, webinars, social media campaigns, newsletters, and brochures, to promote Jaywalker's programs and services.
· Utilizing the CRM system to analyze and report on admissions and outreach data, such as inquiries, referrals, admissions, occupancy, retention, satisfaction, and outcomes.
· Identify and resolve any issues or barriers that may affect the admissions and outreach processes, such as staffing, resources, communication, documentation, quality, or customer service.
· Participate in the center's leadership team, providing input and feedback on the strategic planning, budgeting, program development and quality improvement.
· Represent the center in professional and community forums, such as conferences, workshops, committees, and coalitions, to enhance the center's reputation and network.
· Act as liaison between guarantor and insurance providers and assist with insurance questions.
· Participates in crisis interventions as needed, utilizing intervention techniques.
Essential Functions
· Ability to communicate effectively, both verbally and in writing, with diverse audiences, such as clients, families, staff, referral sources, media and public.
· Ability to lead, motivate and inspire a team of Admissions and outreach professionals, fostering a culture of collaboration, accountability, and excellence.
· Ability to use critical thinking skills to make sound decisions and resolve conflicts.
· Ability to manage multiple tasks and projects, prioritize and delegate, and meet deadlines and goals.
· Ability to use computer and software applications, such as Microsoft Office, electronic health records, CRM, and web-based platforms.
· Ability to travel within the service area and occasionally outside the state, as required by the outreach and marketing activities.
· Ability to work flexible hours, including evenings and weekends, as needed by the admissions and outreach demands.
Skills and Knowledge
· Knowledge of the principles and practices of Admissions and outreach in the behavioral health field.
· Knowledge of substance use disorders and co-occurring mental health treatment modalities, levels of care and best practices.
· Knowledge of the state and federal regulations, accreditation standards and ethical codes related to admissions and outreach.
· Knowledge of the community resources and referral sources for substance use disorder and co-occurring mental health services.
· Knowledge of marketing and public relations strategies and techniques for the behavioral health field.
· Skill in developing and delivering effective presentations and messages to various audiences.
· Skill in building and maintaining positive and professional relationships with internal and external stakeholders.
· Skill in analyzing and interpreting data and producing clear and accurate reports.
Educational Requirements
· Bachelor’s degree in behavioral health, social work, counseling, psychology, business, marketing, communication, or related field. Master’s degree preferred.
· Minimum of three years of experience in admissions and outreach in the behavioral health field, preferably in a substance use disorder and co-occurring mental health treatment setting.
· Minimum of three years of experience in a supervisory or managerial role.
· Current and valid driver's license and insurance.
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Carbondale, CO 81623: Relocate before starting work (Required)
Work Location: In person