Director, Engineering Product Delivery

About Sandata Technologies: Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 19 State Payers, and 50 MCO Payers to ensure their compliance with changes in regulatory/compliance requirements and ongoing complexities. We make it easier for these organizations to work together and to manage their businesses while also getting paid as quickly as possible.

Why work here: At Sandata, we are committed to creating a real and measurable Diversity, Equity, and Inclusion initiative. We will create a work culture where we are curious, celebrate, respect, and appreciate our unique diverse stories, and how we've come to where we are. We will do everything possible so that people know that we care about them as an individual and work to build equity in our people, systems, and processes. We are continuing to grow our efforts, and we will grow further together.

Sandata is seeking a Director, Engineering Product Delivery. In this role you will lead the engineering of one or more software products for an on-time delivery of high-quality products to meet market needs.

What You Will Do:

You will be a leading change agent within Sandata's delivery organization. As the Director of Engineering Product Delivery, you will be responsible for the planning, monitoring, and reporting of selected Sandata products. You will drive operational excellence within the software engineering team through robust budgeting and contract management. You will hire great talent and manage a team of Product Delivery engineers. Success in your role will ensure successful program execution and delivery of products according to project timelines. You are fully accountable for creating a culture of delivery excellence and managing the growth and development of the delivery leaders and scrum masters within your Product Oriented Delivery (POD).

Responsibilities:

• Product Delivery Strategy
• Leads the development for Product Delivery in collaboration with Agile Coach, Intake, Product and Engineering.
• Recommends processes and tools to drive budgeting, planning, monitoring, and reporting of delivery, release and operations of products that vary in size.
• Define metrics to define the success of Product Delivery, KPIs.
• Strategic Program Delivery • Leads the creation of an overall program plan in collaboration with existing POD teams.
• Reports on program status including plan tracking, resource, and cost dimensions.
• Works with a cross functional team of individual scrum masters, service delivery managers and product owners to track program status.
• Accountable for driving the resolution of dependencies, risks, and issues for the program; escalates to drive program outcomes based on product and leadership priorities.
• Budgeting and Forecasting • Drives collaboration across different disciplines to complete annual budgeting.
• Monitors burn and forecast in support of finance reporting.
• Contract Support
• Supports service provider and tools contract reviews.
• Talent Management
• Ensures proper staffing and resource planning across the Product Delivery organization to different tiles and PODs.
• Mentors, supports, cultivates, and manages a strong team of Delivery Leads, Scrum Masters, and contractors to deliver against tile strategies.
• Builds and grows the delivery team to develop top talent and ensure delivery success.
• Creates a positive team environment where autonomy, mastery, and purpose are promoted through coaching, individual development, and performance standards.
• Product Delivery Thought Leadership
• Contributes to the development of the Agile Project Management craft and community through training and mentoring others, knowledge sharing, and stewarding best practices.

Characteristics We Seek

• Be curious about technology. The software engineering industry is constantly changing and evolving. At Sandata, we embrace change and are curious to learn how the latest technology can be used to improve the lives of Members, Payers, and Providers.
• Learn and grow professionally. We strive for continuous improvement of our organization and our team members do the same. This comes from the path of constant learning, in addition to reflecting on past experiences for improvement opportunities.
• Always ready for change. We accept that change is always around us, and our work is no exception. We navigate change through early and often communication; engage the ambiguous; promote diversity; accept new ideas; and lean on learning agility.
• Seek feedback. Feedback is important to us. We use it as a guide for our own development, and we build our software with feedback built into the process. It is incorporated into our software development lifecycle with design, code reviews, unit tests, and continuous integration.
• Sound awareness of self and situations. We understand the importance of knowing our best selves, and the value gained from our teams to compensate for our shortcomings.
• Equally important is our ability to assess situations with a calm and clear mind and develop next steps to proceed in the best manner possible.
• Demonstrate positivity. Our organization's focus is all about solving problems, and most of these problems are challenging. We try not to let that get in our way of thinking positively -- instead it's what motivates us to reach higher.
• Work with your team. We understand that our best work comes from working together. Our teams enjoy working together, sharing knowledge, helping, mentoring, and delivering our best for the communities we serve.

Education:

• Bachelor's degree required. Master's degree preferred.

Additional Preferences:

• 10+ years of overall software Product Delivery experience with 5+ years of experience in managing teams.
• Strategic and forward-thinking with a deep understanding of and thought leadership in technology, Product Delivery, and the healthcare industry.
• Demonstrated experience navigating a large organization; ability to influence storytelling and data.
• Experience leading and managing programs involving associate and vendor teams, while delivering value iteratively.
• Comfortable presenting to C-level executives as well as senior business and technology leaders.
• Experience with Portfolio setup and management to track and evaluate the delivery metrics of the teams within the engagement and drive continuous improvement to improve flow, quality, and value realization.
• Experience with a distributed delivery model, leading diverse teams including experience managing and collaborating with cross-discipline teams.
• Program management experience in scaled implementations leading high performing cross-functional product teams.
• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize the flow of value with a passion to extend this understanding throughout the organization.
• Proficient in defining, evolving, and executing Agile maturity assessments; deep exposure to various frameworks on engineering/agile maturity frameworks.
• Effective leadership, analytical skills, and negotiation skills.
• Strong conflict resolution skills.
• Strong verbal and written communication skills.

Nice to Have / Highly Desired

• AWS, DevOps, Performance profiling tools, Java
• Medicaid, Payer, Provider, Home Health Care industry experience

Perks and Benefits:

• Medical, dental, and vision coverage
• Flexible Spending Account for health and dependent care
• Health Savings Account
• BenefitsVIP/Health Advocate
• Company paid Life insurance and STD
• 401(k) Plan
• Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance
• Employee Assistance Program
• Tuition reimbursement & paid certification programs
• In-house product training programs
• Catalog of training courses for skills development
• Career Pathing for every department
• Employee Resource Groups (BIPOC, LGBTQ, Women, Military Veterans)
• Paid vacation, sick days, and holidays
• Paid lunch break
• Employee discounts and company perks
• Casual work environment
• Remote work
• Frequent employee events and fun social clubs

Sandata Technologies is an Equal Opportunity Employer M/F/Disabled/Vet