Director - Communications

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express has a great opportunity for a dynamic PR professional with a passion for working with technologists to help them share their stories. This role will support a global team of more than 8,000 experts who are transforming the way the company uses technology to drive business success. The ideal candidate for this role will be:

• An energetic leader who sets a high bar for quality.
• A creative thinker who can design and implement a comprehensive PR strategy that addresses a range of constituencies.
• A curious life-long learner who seeks outside perspectives and infuses their work with novel approaches.
• An outstanding writer, editor, and content creator who is versatile across a range of earned and owned channels.
• A strong collaborator and influencer who builds effective relationships.
• An agile advisor who demonstrates sound judgment and executive presence.

The Director, Public Affairs, will play a key role in driving external communications with a focus on advancing American Express’ reputation as an innovative company and a workplace of choice for top technical talent. The successful candidate will thrive in a collaborative, fast-paced environment; have a passion for and knowledge of technology capabilities, such as cloud and AI/machine learning; and be skilled at developing earned and owned strategies that showcase Amex’s innovative capabilities that support the company’s technology narrative.

Primary Responsibilities:

• Develop and implement compelling strategies and campaigns to support the Technology organization’s objectives for external communications.
• Manage proactive and reactive media relations activities to demonstrate how technology is serving as a source of innovation to drive the company’s mission to provide differentiated products and services.
• Create and implement compelling thought leadership programs, social media content, and media campaigns.
• Build awareness of and visibility for American Express, create and execute proactive media strategies, and mitigate sensitive issues to protect the brand.
• Craft messaging for media interviews, external and internal presentations, and press releases.
• Elevate the digital presence and visibility of Technology executives and team members via social media and involvement in influential industry events and conferences.
• Partner with the internal engineering community to uncover stories to share in the American Express Newsroom and other external forums.
• Prepare presenters and spokespeople to participate in industry events and media opportunities.
• Serve as an external spokesperson and official company representative for the media and within authorized social media channels.
• Measure and track the success of public affairs programs and activities.
• Oversee agency partners supporting public affairs planning and execution.

Qualifications:

• 8+ years of experience in a corporate or PR agency setting working in the technology sector
• Excellent written and oral communication skills
• Experience developing and implementing PR programs and social media strategies to support key business objectives of internal clients who deliver technology products and services
• Excellent judgment
• Strong analytical, strategic, and creative skills
• Strong relationship-building skills
• Experience managing agency and vendor resources
• Experience providing confident and persuasive counsel to clients
• Demonstrated ability to work in a fast-paced environment that encourages innovation and entrepreneurial thinking
• Understanding of the technology landscape, including emerging technologies.
• Proven ability to communicate complex technical topics to a variety of audiences, as well as the ability to quickly master new subject matter in a limited amount of time
• Proficient in the use of MS Office products, especially Word, PowerPoint, and Excel
• Bachelor’s degree in related field or equivalent work experience required

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.